Nordstrom Rack — Local services in Dunwoody

I purchased my husband & I Ugg slippers 2 months ago and we’ve been getting shocked left & right since. We can hardly touch any appliances including our light switches without getting shocked. My husband stopped wearing his last month but since they were so expensive and they are Uggs I gave them a longer trial but still having the same issue. I called the store today to speak with a manager, believe her name was Liz and she was so insensitive. I told her that I saw some similar complaints about Ugg slippers online and her response was “We have had zero complaints”. It does not matter if she hasn’t received any complaints personally to her store but I am now bringing the issue to her attention and she couldn’t care less. I rather drive to the Buckhead, Alpharetta, or even Snellville location moving forward so in the event that I have an issue with a purchase that is outside of their 30-60 day return window I can receive better...

Incredibly rude experience from LaGeorgie. We have spent a substantial amount of time and money at Nordstrom Rack, and have had great service before- from Sherri D. For no reason, we were completely disrespected during our check out. We were ignored, looked at almost disgusted for being there- we waited and were CALLED over to the register, and our return items were not scanned correctly. When we politely pointed this out we were told “that’s just the amount” with a literal horrible stare. When we kindly said “one item was not scanned” she did not say oh I see, sorry- she grabbed the receipt scanned the return and did not say a single word. There are FAR too many options to shop from near Perimeter Mall to be given such a nasty attitude. Retail can be difficult and I have stood up for so many cashiers and sales associates when customers are rude during lines or holidays but to be glared at and snapped at for just being present is...

The woman with short braids working in the dressing rooms was incredibly rude to me, I went back to find my friend who was already trying items on and she told me “sir you can’t go back there” simply because I am a woman with short hair. I told her “I’m allowed to be here” and she obviously realized her mistake because I don’t sound like a man. She very rudely said something like “you look like a boy”. I didn’t hear exactly but that is incredibly unprofessional and just rude. It’s not an issue of her making the mistake of saying sir it happens and it’s not malicious. It’s the the fact that she couldn’t just be apologetic and leave it at that. No need for her to be mean and get mad because of how I like to dress. Good to know that Nordstrom rack is not capable of hiring employees with the most basic level of kindness.

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