AAA East Brunswick Car Care Insurance Travel Center — Local services in East Brunswick Township

Don't waste your time and money with AAA East Brunswick Towed my BMW 525i on 9/21 (Saturday) due to engine malfunction, car was hesitating even when idle. AAA advised me first hour diagnose is about $56.50. By Saturday afternoon they called and asked for permeation for an additional hour of diagnoses another $115. Before the end of the day they couldn't remove the ignition coil.... Then they were able to diagnose the problem with a bad Fuel injector # 6 need to be replaced for $300. Also, advised me to change the remaining 5 fuel injectors as they can go bad any time. I refused to change the good fuel injectors and only replace the malfunctioning injector. AAA was able to find me an OEM part for $175. Finally received the car on Monday 9/24 with a $543.00 invoice....! Before I left AAA East Brunswick parking lot passenger restraint system and airbag malfunction warring came up. They asked me come back for more diagnoses to fix a problem which I didn’t have before coming to their shop. Week later exactly on Saturday 9/29 afternoon I got engine malfunctions warning sign car was hesitating while driving and at idle. I towed this time to my mechanic on Monday morning 10/1, my mechanic examined the car and it turned out it is simply bad / worn out spark plugs for $10.00 ea. He changed all spark, car is running smooth now.

Not only AAA didn't know what they are doing but they ruined my car with the passenger restraint and airbags malfunctioning warning signs on.

Do yourself a favor save your time and money and go to a good mechanic. If there is an option for zero stars, I would give it to AAA. They should stick with towing only...!

Don't waste your time and money with AAA East Brunswick

Update: Thank you for your attention to this issue.

AAA East Brunswick contacted on on Friday 10/12 evening by Service Manager in this location.

Unfortunately this was a very frustrating conversation. Mr. Christian totally dismissed any finding by my mechanic (Owner) of Gibraltar Transmission. AAA Manager told me they checked spark plugs and they were in good condition. However my mechanic when he examined them they were totally shot. This was the main issue not misfiring of fuel injector. AAA Manager kept on asking me technical questions about the car performance which I was not able to answer, as this is not my expertise. AAA Manager used his technical knowledge of cars more than me to prove he is correct. I asked him to contact Gibraltar Transmission to get answers to his questions, he refused to do so.

I have problems with AAA for the following reasons 1- AAA service manager used his knowledge to his advantage where I could not answer him and therefore, he is correct and I’m not entitled to a refund.

2 - When I went to Gibraltar Transmission a week after the car was serviced at AAA East Brunswick due to engine malfunction again, Gibraltar Transmission checked the car using his computer and it had the faulty misfiring of fuel injector # 6 again. This was the same diagnoses by AAA East Brunswick a week ago p and supposedly they replaced this fuel injector. This leads me to believe AAA East Brunswick have not done their job which they charged me for. This is very disappointing to learn the hard way, such a reputable corporation how they are treating their clients.

3- Gibraltar Transmission was able to diagnose the misfiring of fuel injector using computer in 5 min., why did it take AAA one and half hours to diagnose by AAA East Brunswick. Total labor charge of $171.50 for only diagnose plus installation labor another $172.50. Is this because I was not in the shop watching over their shoulder what they are doing?

I would like to have answers to the above questions and a full refund as clearly per my above points you have not done your job and cheating your...

Do not come to this center! AAA is a rip off.

I am extremely disappointed with the service at your 260 NJ-18, East Brunswick, NJ 08816. My teenage son had an appointment at noon for a tire patch. Service center staff tried to rip us off. This is evidenced by the tire replacement quote they gave my teen son was $100 over the MAZDA dealer price a few blocks away. I saved $150 by getting the exact tire installed at a tire retailer.

My college freshman teen boy appears to be an Indian. In our region of NJ Indians are thought of as poor drivers and naive. Service center personnel totally took advantage of him. And they neglected to give him paperwork to document the proposed service. I further was disrespected as a Black Woman. Would your service center have argued with a man?

They totally tried to steal from my NJIT college student son, by keeping the Yokohama tire and Mazda rim. The car has under 2000 miles on it so the tire was new. When I called and cancelled the order and informed the rude man who worked with him that I want the tire back, cancel the service order, shame on him for taking advantage of a teenage boy. His service consultant was rude and tried to berate me. I told him that the car had not been driven flat so he was lying to accuse my son of driving on a flat tire. More importantly, once I told him to the conversation is over, cancel the order and return the tire and rim, he should have stopped arguing. This was totally disrespectful.

When we arrived at the store, the chubby black man refused me my tire until I talked to a manager. I informed him that I was not interested in talk, just my tire. I could get it cheaper installed for $100 less at the Mazda dealer down the street. He told me by law they had to document the refusal (an obvious lie). I informed him that I will file a complaint with BBB and NJ consumer over this blatant rip off a consumer. His sales pressure was disrespectful when I clearly stated no conversation, just the tire. It took me several tries to get him to stop talking and just give me my tire and rim. For the record, I was driving my Subaru Forrester.

Hopefully, AAA will train their service personnel to honor a member’s request and just return their property. Once the member states there is no more conversation, just move on. AAA employees also show a need for cultural sensitivity training when dealing with young drivers and Asians heritage members. As a Black woman, I also feel my needs were ignored.

This negative experience is making me reconsider continuing my decades of AAA membership. Roadside is free to us since we have new cars. Plus, GEICO is cheaper. Travel discounts are often better from the hotels and airlines. Hard to find a restaurant that will give AAA discount. I would not recommend using AAA service centers if they are cheating people.

AAA has not lived up to its mission of providing good value and honest car...

I had three dashboard lights coming on and had an oil change. They detected that I needed a new wheel speed sensor near back tire and recommended new brakes. They had issues with the axle nut, trying to get through the rust. Eventually, telling me I need a new Axle they cannot get through the rust of the old one. Picked up the car. To a tune of over 2k, had the oil change, new wheel sensor, time spent for dealing with rusted bolts, labor for steering and suspension, diagnostics, brake labor with new brakes, calipers and rotors, brake flush, new axle shaft, sway bar, new nuts and bolts etc. Upon leaving the parking lot, there was a terrible scraping sound while driving. I right away went back to AAA. They put car back on the lift, and told me that it was the coils under the wheel hub. They adjusted and I went on my way. As I got closer to home, left right front turn signal not working. I brought the car back. They determined that it is not the bulb, but a poor ground. They said it could be the harness, we can replace the harness and connectors, or run a new ground wire to the signal socket. The new ground wire was added. Another couple hundred. Upon starting the car in the parking lot, the dashboard brake light would not go off. I went back inside to service to report issue, they took it for a test drive. This time, I was told, it is the brake switch and that needs to be changed. They replaced the brake switch, another couple hundred. I go to parking lot to get my car, and start the car, and the brake light is still on. They said they will have to do more diagnostic work. They said they pulled the codes, it could be the sensor related to brake fluid or master cylinder, but that they still believe it is due to the loss of ground in the harness. They are insisting the harness has to be changed, that the ground wire they ran is not solving the issue. I pick up my car from AAA on with the recommendation to take the car to a Jeep dealer. In parking lot, I started the car, brake light still on, and now the front passenger fog light was not working. Unnecessarily had to pay for a brake switch that didn’t need to be changed and was not the issue. I am sure some of the other changes, most likely were done unnecessarily. I ended up taking my car to another mechanic. Car was there a few hours, and it had nothing to do with the brake switch or harness or anything related to the brake fluid sensor or with master cylinder. There was a faulty ground, due to a frayed wire. Other mechanic fixed easily and no...