CVS Pharmacy — Local services in East Hempfield Township

Honestly one of the most poorly run pharmacies I’ve ever been to. The employees are always overwhelmed and understaffed, through no fault of their own. The drive through is almost never open, and when you do go inside to pick up your meds, you’ll end up standing in line for at least 15 minutes, maybe more. This past time I went they couldn’t find my prescription which I’d been getting notifications for the past few days to come pick up. There were literal piles of bags of other peoples prescriptions just haphazardly placed all over that they were having to sort through to find my meds. No one ever explained to my what was going on so I don’t know if they found it or just remade it but after another 15-20 minutes of waiting I finally got my meds. Again, I feel that the poor staff is so overwhelmed that things are just falling apart. If this was just a single instance I’d just brush it off but the past few months there have been issues EVERY SINGLE time I go. It’s not worth the hassle, I’ll be going out of way to go elsewhere for my prescriptions...

This is my 3rd time calling at various times and all three times I have been on hold for more than 45 minutes…not to mention the wait music is extremely annoying. In my opinion if you have a phone number on your website you need to actually answer the phone when people call, ESPECIALLY because you...

The experience was good overall, however, it took a long time to get the prescription done, and had to be re-priced and then brought back to the counter, and I took in my opinion too long. The people are very nice there they work very very hard, and they’re overworked and understaffed...