Swarovski — Local services in East Rutherford

As mentioned reviews, there is a middle age white woman with brown hair and blue eyes she is very rude and should not be working there. Her attitude is condenscending towards the customers, I felt discriminated. I was treated poorly by the sale consultant at this location. I've purchased at other locations and never had an issue. During a visit on 3/14/25 I wanted to purchas a pen in white color, I was browsing through the box of samples. I asked the sales lady "Kerry" if she had white available and she said "No" at first. Then few minutes later she said "wait I think I have it, just wait here". I saw how she signaled the other lady working at the store with some face expression. She had pulled the white pen out of the sample box and asked the other lady to wrap it for me. I asked her "is that the one from the sample box because I asked for a new one" and she said "oh yes it's new she is just wrapping". I went back to the sample box and noticed the white pen was missing and I asked her. She said she had no idea what I was talking about. I asked her for my refund and she had this passive aggressive tone and said "to wait and that she will take as long as she wants if I don't calm down". I was really furious in that moment and was asking her why she tried to trick me and she gave me my refund and rudely asked me to leave. Her name is Kerry I'd hope that the employees are given better coaching and training as they are not supposed to treat customers in this manner. I felt so violated and disrespected, her passive aggressive tone was rude and unneccessary. I felt...

The one star review is for the bad quality and the store manager Kerry. My husband purchased a pair of Swarovski lab-grown diamond earrings for me as a surprise gift. Given that I don’t want to get my ears pierced, we went to the store to return them. The store manager Kerry took her time to inspect the items and told us she couldn’t accept the return because the earrings have clear signs of wears and scratches. This is unacceptable for two reasons 1. we never took the earrings out of the box. The second I saw its earnings in the box I knew we needed to return since I can’t wear them. So if Kerry is telling the truth then they sold us bad quality items to start with. 2. If their lab-grown diamonds can be scratched in 2 weeks, are they even good quality diamonds??? There is even a certificate that came with the purchase to show quality and authenticity which seems like a joke.

My husband never takes no for an answer and went back to the store the following day. Kerry was not there. Three store associates took turn to inspect the earnings and accepted the return. Well, with hours wasted and parking costs, the items were taken back. Conclusion, either the brand is at fault for selling bad quality item or the store manager is lack of customer service skill, we will never purchase this brand again due to...

I recently had the pleasure of being assisted by Kerry at Swarovski, and I cannot speak highly enough of the exceptional service I received. From the moment I walked into the store, Kerry greeted me with a warm smile and genuine enthusiasm, making me feel immediately welcome.

Kerry’s knowledge of the Swarovski collection is truly impressive. She expertly guided me through the various options, taking the time to understand exactly what I was looking for. Her keen eye for detail and impeccable taste were evident as she suggested pieces that perfectly matched my preferences.

What truly sets Kerry apart is her unwavering dedication to customer satisfaction. She was incredibly patient, answering all my questions and providing valuable insights without any rush. Her passion for her work shone through in every interaction, making the entire shopping experience not only smooth but also enjoyable.

Thanks to Kerry’s outstanding service, I left Swarovski with a beautiful piece that I absolutely adore. If you’re looking for a knowledgeable, friendly, and genuinely caring associate, Kerry is the one to see. I highly recommend seeking her out for an unparalleled shopping experience.

Thank you, Kerry, for your exceptional help and for making my visit to Swarovski...