AutoZone Auto Parts — Local services in Edwardsville

Always chose this store because it was close. Had bad experience a few times with a lazy employees, or at least employees whom are too "busy" to give customer service. Today was horrible. They lady who was tryi.g to help was wonderful, but needed help from.others to get clarification on a part I needed. The guys she asked gave her half answers and didn't even listen to the whole question. She eventually got frustrated and got a different t guy to assist. He started off by explaining ing what he thought I needed. When I clarified what we needed he explained to me the engine layout and where plug one was. I explained I had just checked the engine as instructed by the other guy, and confirmed my original belief of which side was bank one. He told me I was wrong. Didn't even ask if I was sure. Told me I was wrong. Now guy one comes back over while guy two pulls up diagrams of my engine to show me I'm wrong. His diagrams are not correct and explain that to him. He tells me I'm wrong again. Guy one confirms I'm correct and the diagram is off but tells me bank one is on the opposite side of where I just saw plug one. Guy two now moves to google. I explain what part I need and codes which tell me the most likely parts. They are now engrossed in Google and I ended my ttempt to buys my parts there. Names left out on purpose. Good luck if go here with questions. Save yourself time and go to Google first and then...

Ordered a windshield wiper switch/multifunction switch from here and when it came in I installed it and it was broken from day one. Left blinker would stick on and not shut off and the wipers choose whatever speed they wanted when they did turn on. Product was not a Motorcraft. Wo I went into the store and ordered a Motorcraft one to replace and swap out for this one. Waited a couple days for it and when it finally comes in the product is not Motorcraft and the product was not even the product I needed. Was for something completely different. They argued with me saying it was right and as anyone could see a window switch doesn't work for a wiper switch and it wasn't even the brand I ordered either. Exchanged everything in for a full refund and took my money to oriellys and they took care of me that day and was 35 bucks cheaper. Moral of the story is shape with oriellys. Autozone always messes up and charges more. Save yourself...

I went in to do a return and my card used did not match the card used on the receipt. It turns out when you pay with Apple Pay it may show as a different card . The guy servicing me was very rude and pretty much told me since my card didn’t match he couldn’t refund me even though I was showing him the transaction history on my app from the purchase. I asked could he call the location I purchased the item from and he refused and told me he couldn’t help me . I myself called the location and they told me exactly what the issue was and to return to the location to continue my return. I felt so disrespected I decided to go to a different location . I am also a black female who strongly feels that was underlying issues as to why he did not look into my obstacles further . I will not be returning to this location...