RunWell — Local services in Edwardsville

Got a gift card for Christmas. Went in a few weeks ago for the first time. Wasn't impressed at all. Hardly anything in stock, not much to choose from. Staff was attentive at first, then it was just chaotic. A tower of sneaker boxes put in front of me, but no real assistance. When I finally settled on sneakers I didn't really love, of course they didn't have them in stock in my size. Had to order. Was told I'd receive them in 7-10 business days. It's been almost 3 weeks. No order# or tracking on the receipt. At this point I'm wondering if they even placed the order. I called the store (got blown off) and emailed customer service a few times. Still waiting for someone to get back to me. At this point, nearly $150 later, I wish I could cancel the order and go to the New Balance store, which I prefer. Never had any issues there with service or sneakers.

Update: I called the store again. Apparently either FedEx or UPS lost the box. It's still unclear. I was going to find that out eventually, I guess? No tracking info obviously. So I just went ahead and canceled the order. Never again lol. 🙄

**ANOTHER UPDATE: Since writing this review, the shoes showed up at the store. They called to let me know and I went to pick them up today. The owner who responded to this comment, was very nice and gracious. She assisted me personally, and overcompensated to make good on the negative experience I had. I was very appreciative of that and have changed the star rating on this review. Unfortunately, the Altra shoes I received didn't work out. I wore them out of the store, and within a few minutes they were killing my feet. I couldn't wait to get home and take them off. After a few short errands after leaving Runwell, the backs of my ankles were raw. That has never happened to me with sneakers before. So, the search for decent...

the first time i ever went here was a few days ago , and it was because my physical therapist recommended this place to me . so first off , i feel like it’s an amazing sign that a physical therapist would recommend this place . when i went there , a woman named jen instantly asked if i needed help and she sat and listened to my problems with my feet and shoes and she was ON IT . she measured my feet , had me walk on a treadmill to watch how my feet move when i walk , and brought me a LOT of shoe options . she did not give up until i LOVED the shoe . ended up finding a perfect pair of shoes and three pairs of socks i’ve never tried before ! it’s a little pricey , but i’m on day two of these new shoes and socks and so much of my previous foot pain has been feeling better already . this place isn’t just for super athletic people ( even though jen is incredible at running . she’s on the wall for a marathon ! ) . because i’m not a super athletic person , just on my feet a lot for work . and she was able to find me the perfect shoe definitely...

Went into the store to look for a really good pair of walking shoes and I came out educated on what i should look for in a pair of walking shoes. They measured my feet and next the young lady brought me several styles of sneakers to try on. I decided to forego buying a pair of shoes that day, but I will definitely be going there to purchase a pair of walking shoes. She was very helpful and took about 30 minutes of her time with even though I didn't purchase a pair of shoes. The young lady who was working with me was so friendly and helpful. She was very knowledgeable.

UPDATE* Went back to the store in May 2024 and received the same personalized service I received the first time I visited. Yak was the gentleman who assisted me this visit. Provided 3 different brands of shoes which i was able to try on and walk up and down the sidewalk outside the store. I bought a pair Brooks sneakers and i love them. My feet used to hurt but no longer do. These shoes are so supportive and i am glad that Yak was able to help me find the...