One of the main reasons we returned to La-Z-Boy Furniture Galleries in Egg Harbor Township, New Jersey was our sales representative, Linda Dwyer. In the past, Lynn assisted us in the purchase of two recliners for our living room, then a while later, a hide-a-bed and two ottomans for our loft room. In each instance, she was helpful, enthusiastic, professional and just as excited as we were in our purchases. Fast forward approximately ten years and Lynn is still there; and much to our surprise the store manager!!! Not only were we pleased that she was still there, but had been promoted. This promotion was very well earned. (Please be advised that the way Linda Dwyer treats her customers, she also treats her employees in the same positive manner.) This also speaks highly of La-Z-Boy because they recognize excellence in their employees and promotes loyalty and encourages the desire to excel. We have purchased two high leg reclining chairs from Lynn and are looking forward to using them in the very near future. Jocelyn...
Ā Ā Ā Read moreFrom beginning to end our experience with Lazy Boy has been top notch! Our sales representative, Dee was welcoming, kind and helpful, as was her colleague Cindy when Dee was not on site.
Both ladies provided helpful suggestions and attention. My husband needed a specific recliner, which no other furniture company had, but Lazy boy delivered...they custom make just about anything you need. I found the perfect couch and and chair and they customized a recliner to match our selection perfectly!
The delivery representatives who came on both occasions were conscientious, timely and friendly!
I am so thankful for Lazy Boy and their incredible staff for helping my husband and I create a beautiful and comfortable living space for our home. Whenever possible I will be returning for my furniture needs, and I will always be recommending you and your Egg Harbor Twp., NJ location!
The best service and the BEST products...right down to the throw blanket and lamp. Just perfect!
AND American Made...truly, 100% worth the...
Ā Ā Ā Read moreUPDATE: after 2 months of being told our repair was in warranty, we were just denied any repairs. This is such a scam - LZ Boy sells the warranty from another company who buys it from a 3rd company and they refuse to help and get it corrected. Our claim falls within warranty and LZBoy and ServeCo both confirmed that.
So disappointed with our furniture and service after we've had it for about 10 months. It was sold to us as a pet resistant fabric, and it's not. The couch frame broke 8 months in.
We paid for the repairs warranty on the couch, and we've been waiting over 2 months for the repairs. You have to work with 2 different companies to schedule them, and LZBoy does not assist at all. Repair techs will confirm the date and then never show up. Our wait window was 8am to 9pm so we've had to cancel full days 2x, and no one has come to repair the couch yet.
Everything we were sold (pet resistant fabric, sturdy couch, fast and reliable repairs) was not true. We will not be purchasing from LZ Boy...
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