Ferguson Home — Local services in El Paso

Extremely Disappointing Experience – Avoid If You Value Your Time**

I recently visited Ferguson Bath, Kitchen & Lighting Gallery expecting a professional and helpful experience, but unfortunately, I was met with the exact opposite. The customer service at this location is, quite frankly, terrible.

First, I waited for 15 minutes just to get someone’s attention, despite there being several employees who seemed more interested in being comfortable being seated than with each other than helping customers. I smiled and walked out.

I was extremely excited to buy locally, especially with a budget to purchase products like Wolf and other high-end appliances.

The interesting thing is just sold my home in Newport Beach, CA and the budget I have is typically way more than allocated for the local area.

Overall, my experience with Ferguson Bath, Kitchen & Lighting Gallery was extremely disappointing. If you’re looking for quality customer service and a stress-free shopping experience, I strongly recommend taking your business elsewhere. Save yourself the frustration and choose a company that actually cares about its...

I visited the store on 2/19/25 5 minutes before closing, as soon as I entered the building the front desk assistant, Marisela, greeted me in a really bad mood saying that the store was about to close without asking if I needed any help. I explained that I was only going to take a quick look at the store and that I understood that they were about to close. At 5:00pm sharp she approached me to tell me to leave the building since they were already closed, I told her that I had a quick question and that if she could help me to which she replied that she could not and that I needed to leave and book an appointment to visit the store again; all of this on a very disrespectful, arrogant and sarcastic way. Marisela was extremely rude, the store needs to work on providing better customer service to...

Store Manager Andy Alvarez from the Sundland Park location in El Paso, Tx needs to improve his customer service etiquette. We asked to exchange a kitchen faucet we had purchased. He stated due to policy and procedures he was not allowed to do an exchange or refund. This was after I mentioned we needed an exchange and were interested in buying a high end dishwasher. I asked him if he was willing to lose a customer and he said that was my choice to go somewhere else but he had to stand by his policy and procedures because those were more important. I asked for his supervisors name and number. He stated this was not information he could share with me. As a retired executive for a large company I know this was not the proper way to handle this situation. I will never recommend...