TrophieGaming — Local services in El Paso

Look out for these scammers on Offer Up!

Very shady experience here. I was selling a gameboy SP and GBA game through Offer Up when I got a message from a reputable seller named “David”. David told me to come to his store that he owns with his brothers (Trophie Gaming) saying they are open from 11 - 8pm. I came in around 4pm and the employee there (wasn’t greeted by anyone by the way) said they don’t know a David. I was confused and showed the employee the message that said to come to the store. They were apparently confused as well but said they could take a look at my Gameboy regardless but that they wouldn’t be able to offer me as much as “David”. This was the red flag as how would they know how much I was selling for? What raised another red flag was a previous review here talking about dealing with this business through Facebook Marketplace and getting ripped off. I would advice if anyone else is dealing through offer up or Facebook market place and they tell them to come here to steer clear from this place.

Update: this “David” person changed their name to Miguel on offer up after I said I was reporting them. Also changed his pfp to a black 3ds with super Mario bros 2 on the screen. Just a head up for anyone on Offer Up.

Edit: Response to Owner

The “Miguel” guy (who also happens to have the same name as someone who is mentioned as working here in a review at least 3 months ago) has over 70 transactions with 48 5-star ratings since Nov. 2022, sounds like a decent business man for someone with mental/social challenges creating ruses to a game store they have no association with.

First of all, the employee I showed the messages to wasn’t even the same person that made the comment about not being able to offer me as much as “David/Miguel”. At no point did the two employees discuss the price I had on offer up. I was right there and listening the whole time, they were only discussing who this David person could be and if I was able get him to respond. They didn’t mention a price, the other guy just said “we can take a look at your stuff now that you’re here but we can’t offer you as much as (D/M)” which seems like an odd way to begin a transaction BEFORE even having looked at the condition of my gameboy SP and Pokémon Ruby game I brought in or knowing how much I was selling it for!! I had it in on me the whole time it was right after that was mentioned that I handed my gameboy and game for him to see and I almost immediately took it back after I started to put two and two together and told them that the situation just seemed too sketchy for me to continue with a transaction.

The benefit of the doubt wears thin when given the first impression of service I was provided as a potential new customer. No greeting at the door, there were max only 3 other customers at the store, I went almost directly in front of the employee (owner?) at the counter who didn’t even give a glance of acknowledgement. I even asked the other customer standing nearby if they were in line loud enough for the worker to hear and hopefully get him engaged but nothing. I had to go up to him and introduce myself for service. Do you blame me for thinking the worst about the practices of...

Editing this to add: according to Texas law if a business sells an item that’s already damaged they cannot charge a restock fee. When I called today to bring this to their attention the guy who answered was flustered, said he’d call back and hung up. I then got a phone call from a very rude woman telling me to just come in and get the cash. So we go in, they have my BF sign something stating that they offered things other than a replacement, and instead of cash it was done electronically so now he has to wait two more days for his money. This business is shady, ensure you test games and systems before leaving.

So Sunday 09/14/25 my BF and I arrive here after seeing it on tik tok, the guy working was super polite answered any questions we had. We were looking at a Xbox series S. They had three on the shelf, the guy stated that two had issues and one worked perfectly. We purchase the working one, and two games for the Nintendo 64. Get home and the Xbox does not have sound and the resolution is sometimes distorted. We try 3 different HDMI cords, two different TV’s and nothing fixes the issues. We bring it back to the shop today and the same guy from yesterday immediately asks where the controller is for the Xbox, it didn’t come with one in the first place. Told him and he looked at the receipt and said oh ok. Hooks it up to the TV and there’s no sound, try’s a couple apps and finally accepts that it’s messed up. We ask for a refund due to being sold a broken system, we are then told that we have to pay 30% restocking fee because of asking for a refund and not an exchange. I proceeded to ask why we have to pay a restocking fee when they sold us a faulty system and the guy tried saying he told us that it was faulty, which he did not. Then he said that’s just how it is or we can pick from the other systems. So we lost 60$ on a restocking fee because this company sold us a broken system. I will be filing a complaint with the better business bureau about this as well, we shouldn’t have lost out on money because the store sold a faulty system, while stating that there...

Very terrible service. I went there twice to buy an internal ssd and a game and both times that I went, I was ignored and not taken seriously. As soon as I walked in a guy asked me if I needed help finding anything. (He was quite polite). I simply replied "let me look around first and then I'll let you know when I'm ready" then he left and went to his office. Later on I was then ready to purchase a game so I waited in line for 20 minutes and the store was dead. 20 minutes in line with a store that hasn't even been a big hit is unbelievable. Being patient is one thing, but waiting in line when the store is dead while there was 2 people in a office (look like there were inspecting trade in games) and another guy who was at the front desk who chose to stock games instead of attending his only customer that he saw waiting in line . The guy at the front desk (and I don't know if this is the owner) was completely rude the two times that I arrived to the store and the second time I came, I didn't even purchase anything due to him stocking games that could have been easily done as soon as he was done attending me. The customer service was SOOOOO bad that I ended doing business with a guy I met walking out of the store who showed up to sell his games for the store.😅 We became friends as soon as we started talking about games and exchanged eachothers social media , to later find out that he said they low balled him for his games and sold a couple of them to me Instead. So if yall want to do business with other people for a good experience, I would say your better off trying your luck on Facebook marketplace or offerup.(everyone from the community lists there items there and you don't have to get out of bed just so you can realize that your going to be ignored once you arrive to a store (Ep...