Palacios Gold & Silver — Local services in El Paso

I can’t say enough wonderful things about this local family owned jewelry store! From the moment I walked in, I felt welcomed like part of their family. The atmosphere is warm, inviting, and never pushy. You can tell right away that they genuinely care about their customers and take pride in what they do. Their selection is absolutely stunning, everything from timeless classics to unique, custom designed pieces. What really stood out to me was the personal attention I received from all the staff Victor, Nena, Naomy, Daisy and Erick. They took the time to listen to what I was looking for, explained the details of different options, and helped me find something that fit both my style and budget perfectly. Highly recommend them for all your...

I can’t say enough wonderful things about this family-owned jewelry store. I purchased a gold crucifix and chain for my son’s Air Force graduation, and they went above and beyond in making it perfect. They customized the cross beautifully and matched it with the right chain to ensure it was a meaningful gift. When I later needed a repair, they handled it under warranty with outstanding customer service, quick, professional, and so caring. It’s rare these days to find a business that treats you like family, but that’s exactly how they make you feel. The quality of their work and their genuine care for their customers is exceptional. I highly recommend them to anyone looking for fine jewelry, repairs, or custom pieces. Truly a...

I had an excellent experience at Palacios Gold & Silver. From the moment I walked in, the customer service was friendly, approachable, and professional!. I explained that I had been going from place to place trying to sell my gold, but most shops were giving me really low offers, and how some of the offers were like a slap in the face.

Lorena went above and beyond to help me. She made me feel comfortable and at home during the whole process. She not only provided great customer service but also gave me a fair offer for my gold—significantly better than what I was offered anywhere else.

If you’re looking for honesty, respect, and a place that truly values its customers, I HIGHLY recommend Palacios...