Aqua Massage — Local services in Elizabeth

Don’t buy any product from them. Worst customer service. I got there on 11/18/2017 and got the product for my friend. These guys didn’t told they have no return policy due” NATURE OF PRODUCT”. When I got there like 5 MINUTES AFTER I BOUGHT THE PRODUCT. to ask them I want to return the product and I need refund. They show me this small plate which was hiding behind there computer. And my friend is pharmacist to, and she knows what does “ NATURE OF PRODUCT” policy. Then the sales rep told the manager she wasted 30 mins of her time to explain me the product so she doesn’t want him to take the product back. Also these guys where giving me the example of forever 21 as they don’t give refund. But as it’s big company every one know there policy. But you guys have this kind of policy then let everyone know about. So after a long discussion manager was offering to get the massage or store credit for the product but not refund. And also he said it’s not in his hand then we asked who we can talk to, but after asking for 10 mins he tell us that person name and said he will be here somewhere today. Then we got again and talk to the guy after sometime, I don’t know if that guy was owner or something. But he also started giving the same thing and comparing with forever 21 and offering other service. And also ask us to come to forever 21 and check there policy. What the hell I don’t care about other brand policy if I bought the product from you. And you just compare with other brands. Also sales rep said I spend 30 mins with me so don’t take product back. Please grow up, make your brand good not Compare with other. And as the due nature of product that means you can’t return if you opened and used it. So please don’t fool costumers, also don’t talk rude to them when they come to return the product. Worst people talk polite if you are buying the product if are come to ask about return no one helps and even don’t talk we have to go there and stop them asked them please help us out. Please if you are not sure of any product please don’t buy there, go and check online there are better deals and products to. Don’t get fooled if your self and get insulted after you go to ask for refund. WORST COSTUMER SERVICE AND WORST RUDE PEOPLE, DON’T BUY ANYTHING FROM THEM, DON’T GET FOOLED OF YOUR SELF. I don’t want to give any star to them. But this review doesn’t allow to do so. There should be...

My experience in Aqua Massage was the best!!! The customer service is amazing!!!! You can tell the sales associates are trained very well and profesional! I had a very bad pain on my left elbow and I bought the Xpds 18 tens machine that I can carry in my own purse where ever I go . I travel a lot so it’s perfect for me. I’ve been using it for the past 2 weeks and the pain went away! I also bought the Aqua Gun Pro for my husband since he works out a lot and he loved it!!! I’ve seen similar ones on line and in stores but not as good quality as this one. The aqua water massage was amazing and super relaxing. I highly recommend Aqua Masage to everyone!!!! It’s family...

Truly this was the highlight of the day. Me and my wife were walking in trying to just spend some time together and ended up buying two xpos 18. I would give this 10 stars if I could. For $500 I got 2 devices and a 2 hour message session for me and my wife and we got a free aqua massage session each plus a free one when we return. Garvins customer service was impeccable. We will be returning for some auroma therapy items...