Miami Valley Hospital North Campus — Local services in Englewood

My father was seen in the ED Jan 2 for symptoms concerning for a stroke. MVH north advertises themselves as a comprehensive stroke center, so when he started having symptoms, he was rushed there, as it’s 5 minutes from his home. The team immediately took him back, and did do a STAT CT to rule out a hemorrhagic stroke. Unfortunately, things went downhill from there. His blood pressure was extremely high (200s/100s), and he had no recall of any recent events, where he was, or what had happened to bring him there. The doctor came in briefly to speak with us and update us about his CT results, let us know they were starting a medication to try to get his blood pressure under control, and that he would need an MRI to rule out an ischemic stroke. She said in order to do the MRI, he would need to be admitted. We were told he was being admitted, but they had no beds, and were boarding up to 20 patients in the ED at that time waiting for beds, so he would stay in the ED “room” he was in, even though he was admitted. Approximately 2 hours later, my father still had not been taken for his MRI, and his symptoms were not resolving. I asked to speak with his nurse as I was concerned, since every minute counts when it comes to a stroke. I asked when the MRI would be happening, and was rather rudely informed by his nurse that she didn’t know, and that she would have to see if there was an MRI tech in house or if they’d have to call one in. I questioned why an MRI tech would not be available 24/7 at a comprehensive stroke center, and at the very least why they hadn’t already been called in. She snapped back at me that they only call an MRI tech in this late (around 12:30 AM by this point) if it’s “emergent”, and that the order for the MRI had supposedly just been placed. I then questioned how a stroke could not be considered emergent, and expressed my concern again that precious time was being lost, as it had been 2 hours since we were told he would be getting an MRI to rule out an ischemic stroke. I asked if we needed to transfer him to the main hospital to get it done, or if there was a patient advocate I could speak with and at this point she got very agitated with me, stated no patient advocate is available at this time of night, and that she would “go see if the MRI tech is in house”, and then she left. She did not return, but instead sent her charge nurse in. The charge nurse was excellent and expedited getting my father’s screening done and getting him to MRI. The tech who did his MRI was phenomenal. He struggles with claustrophobia and she helped him to remain calm and be able to lie still and get the needed images. After the MRI, it was approximately 4 more hours before we saw anyone again. A physician who never actually identified his role came by and informed us that my father had in fact had a Lacunar stroke, and that neurology would be by at some point to see him. This was around 4-5 AM. My father spent the night in a cot too small for him, in a bright, loud, noisy ED where he was unable to rest. I understand the hospital was full, and that many people were waiting for beds, but it was not the ideal environment for brain rest or healing immediately following a stroke. There was patients being placed on cots in the hallway, as the ran out of ED rooms, and their visitors were crowded around them, being loud. At one point a patient collapsed in the lobby and was brought to a cot in the hallway right in front of my father’s room. In full view of everyone, with patient doors open, they started removing clothing from her, asking the family member with her what drugs she is on, and had the family member repeat her social security number twice, loudly. This is not only a huge invasion of privacy, but a major HIPAA violation. The discharge instructions my father got a print out of were different than what was discussed with the provider at his bedside and they sent someone else’s prescriptions in for him to his pharmacy under his name. Overall a chaotic, mismanaged experience that lacked urgency...

I generally don't provide my opinions about organizations because nothing is gained, and most organizations could care less about your issue. ;{

Here's one for ya...I have been a patient with premier health (PH) and the same health providers at MVN for about 12 years (although all my doctors have all left to go to other practices...now I see NPs not doctors); SEEMS to be a mass migration of Drs from PH?$?$?$. But that's a discussion for another day!

During my regular 6 month appointment and while in the exam room, in walks the office manager(OM) with a threatening agenda and a document for me to sign. It's a doc that basically said to treat the staff, it's facilities, and other patients and their property with respect? OM threatened me to sign now or I will be removed as a patient from PH? So I said something to make a nurse FEEL disrespected? I'm truly sorry if that happened, and it was NEVER my intention! Keep in mind I NEVER threatened, used foul language, or demeaned the staff, patient, or it's facilities at any time or place??? One conversation with a nurse a week prior to see if I can do a video appt rather in office visit? COVID19 people? I did not understand why I could not change? So OM said I understood perfectly well and just did not like what the nurse had to say...wait...what was that! So how does the OM know exactly what I'm thinking when he was not included in the phone conversation? That's right the OM said that? So what did I do to other patients or the facilities...What did I do, for that kind of interaction much less a treatment? I FEEL I did not get the proper treatment as I should get as a patient for that appointment...FEEL-- is subjective, and not all are equal. So how is a nurse's feeling more or less important than a patient? They are both valued no matter the extent...right; maybe not?

What I think is amusing...one of the expectations was to asked questions when I do not understand? I did that and response was you do understand.

Looks like I need to move on from as does PH. Pull up your big boy/girl pants and learn how to communicate with the people that keep you in business...not just cast words out and hope for the best. Communication 101 is that the communicor must convey an understanding to the communicee. If communicee does not understand the communicor, it is the communicor's obligation under said goals of persuasion to explain in words the communicee understands. In other words it's not the communicee's fault of not understanding. But according to the OM, it is my fault!

I'm not upset at the reason for the document (I never want the make another person uncomfortable or feel lack of respect). What I'm upset about is the process at which it was handled (threatening with ultimatum). I would expect way more from a health provide; or, maybe I should lower my expectation?

Again, this is only my human opinion and does not reflect in anyway, shape, or form on how Premier Health (MVHN) does business.

Note to whom may or may not respond: Do not send me back a cease-and-desist order...lol (I won't mention 8 to 8 at the same great rate) I have been down that road before and my defense is the truth (facts). Something that has been missing from our country for 4 years.

Please have a wonderful, safe, and...

Recieved services from this E.R. on May 19th for very painful back pain. I went to the E.R. because of a previous back surgery several years back. I was convinced that I had ANOTHER disk rupture. I went into the E.R. where they took my vitals and put me in a room. Moments later, they rushed in a cart and performed a 15 sec EKG. I asked what they were doing and they said that my blood pressure was very high so they were checking for stroke symptoms and heart attack symptoms. They then completed a blood sample for my Troponin levels? Shortly thereafter, I was handed some pain meds and sent back home. I never received an MRI, X-RAY, nor spoke with a Neurosurgeon. Months later I received a ridiculous bill for $5445.74. My insurance company covered $1943.53 of this bill, leaving me with a balance of $3502.21. They have called me several times and left messages for me to "call their billing back." I have called back every time to dispute my charges with Premier Health. They billed me as a level 4 out of 5. Lining their pockets with more insurance money while screwing me out of the balance. I have never disputed that I owe them money, but I feel as though I was WAY over charged for the services rendered. Upon "calling back" to central billing, I essentially get the repeated line of "well you have xxx amount of days left to pay this before it goes to collections. I absolutely feel this is incorrect. I absolutely feel like I was taken advantage of at a very low point of time. You go to the E.R. as a last resort. I have not been to the E.R. since I was 14. At 42, I think I understand how the E.R. works. So far, Premier has done nothing to help me dispute the level at which they billed me. I spoke with a patient advocate today. While he was very professional and listened, I feel as though I will only get an explanation as to why it was a level 4 billing and not a 3 or even a 5. I will change and update this review as I feel help is being rendered. I have offered to settle this bill for $2000. I feel this is more reflective of a level 2 or 3 billing level. Unlike some of the other reviews I have read, I have zero issues with the facility, the doctors, parking etc. I JUST FEEL LIKE I WAS TAKEN...