Starbucks — Restaurant in Englewood

Visited this morning, 11/29/2024. Placed a mobile order for coffee and food at 9:41 (two coffees and two breakfast sandwiches). The store was busy, and we waited more than 30 minutes before validating the mobile order was received and in queue. The ap indicated the order in whole would be ready by 10:07. We finally received our coffee at 10:31am. After another 10 minutes, we checked on our food. Finally, we received our 2 sandwiches at 10:42am. This was an hour after initially placing the mobile order and 35 minutes past when the ap indicated the order would be ready. Our food was given to us by a brunette, with glasses, about 5'8", medium build and mid-twenties. We asked if it was possible to get a refund or at least a gift card for the inconvenience, she became condescending and rude.

Busy, I get it. Waiting during a busy time is expected. When the ap indicates the order will be ready and the wait extends 35 minutes beyond this marker, is certainly is not a great customer experience. Though the extensive wait was frustrating, I would have likely just written it off. It is inexcusable to treat a customer with condescension and rudeness when they have been incredibly patient and polite. Other locations have offered (without being asked) a $5 inconvenience gift card when the wait has been longer than the estimation on the ap. Again, that's without being asked. Regardless of what other locations do or don't do, it is never acceptable to be less than kind. It's certainly not acceptable to treat someone as though they are beneath you and with condescension and rudeness when the mistake is yours. I am seriously rethinking ever using the Englewood Starbucks again. Especially when we have more than one LOVELY, locally owned coffee shops that understand the importance of treating their customers with dignity...

WOW! What an awful experience! I used to be a Starbucks partner and would have never dreamed to treat a customer like how my friend and I were treated. We had some time to kill this morning, so we decided to get a coffee and sit in the cafe. We got to the counter and the woman was automatically rushing my friend to get her form of payment ready before even ordering. My friend felt rushed (keep in mind it’s 0615 and there is no one inside besides us) and couldn’t think of what she wanted to drink, so she just went with her go to drink. I then ordered next and asked for banana bread. Before I could ask for it warmed, she walked away. She brought it back and I then asked for it warmed. She rudely told me how it doesn’t come warmed and if that’s how I want it, I need to ask. I then stated I knew that but she didn’t give me the chance as she walked away. She interrupted me and asked “anything else?” I said yes, a venti americano, HOT, and nothing in it please. She then looked at my friend and told her the total. We went to sit down and wait for our coffees and the woman started talking about me and my banana bread and how I was in the wrong. I could hear her. I then got up and asked for the store manager. The woman who claimed she was the store manager was automatically short with me (couldn’t catch their names as they were not wearing name tags) I told her how rude it was to treat customers this way and explained what happened and how the woman from the register was talking about me in a rude manner. She said she has a headset on so she can’t hear. I tried to talk with her further but she then simply walked away from me. All I can say is I will NOT be back to this location. Horrible customer service, major attitudes and they couldn’t even make our coffees correctly. You’d be better off going...

There is no excuse for bad behavior at a workplace, however I believe that this would be an issue for Human Resources at Starbucks. I was at this store three times . I ordered and paid for the same drink twice , and on my third stop - I stopped twice on day two - my charge for the same drink was increased by -70 cents. I immediately pointed out that this charge was inaccurate this time . Casey the manager Unfortunately claimed that since my request for steamed half and half required that someone to take a lot of milk , pour it into a jar and steam it , I had to pay for whatever waste was involved ( during that process I guess) . Casey was the manager , and she was running the show , and I couldn’t convince management that I was actually buying coffee and not half and half milk , and that perhaps I was buying the whole recipe, not the ingredients! Casey became quite standoffish when I adamantly insisted and argued about the overcharge . I observed that Casey was making up this new Starbucks rule to justify this price change ! I am a strong believer in Good service. I also strongly believe that the service at this store can improve tremendously starting with behavior towards paying customers. In my opinion “ you are paying more because I am the manager “ is not customer service. I was subject to unprofessional behavior and it was juvenile even to a point where I had to repeat to a manager that I had been to the store numerous times and the drink was one price and that her price was different , and this was within the same day ! . It is just a shame that MANAGEMENT was actually mismanaging . I have had outstanding experiences at Starbucks, but this wasn’t it . Unfortunately, I will not be party to any other juvenile arguments at this store , I am simply not...