DXL Big + Tall — Local services in Escondido

Do NOT be a black man and walk into that store. Because Nat (manager) racial profiles. Nat will follow you around like you owe him money…or he will make sure you’re in his eye distance. He made me so uncomfortable. I was going to spend more money than I did but just didn’t want to give it to him. He was so disappointing. Such a horrible experience. Most times when I walk into other stores owned by DXL across the country it’s always been pleasant. But not this time. I will never go back to that store. And I’m sure he wants it that way. I wanted to say something to him so bad but in situations like this, it’s best to hit them with approval ratings and not talking points...

Pros: The staff are ALWAYS so helpful. Today, Nellie helped us. Vicky and Nat are always welcoming and helpful also. Nellie helped my guy pick out slacks, a shirt, a belt and new socks for his job interview. She even pressed his new shirt. Sign up for their rewards program and receive coupons and email offers.

Cons: The Oakhill and Harbor Bay slack inventory was very low and they did not have my guy's size in stock. Varied sizes should be available, so clothing does not have to be altered.

Clearance items should be marked lower.

Still, we love DXL and always appreciate the personal service.

Thank...

Extremely pushy salesman who insisted that I had to give him my name, address and phone number to put into their system in order for the gift that I was purchasing to be returned. I argued that the gift receipt should be sufficient and he said no it wouldn't be. I told him putting that in the system would just get me unwanted mail. he claims I won't get any mail. Extremely rude will never shop here again. If I start getting their junk mail in my mailbox believe me it will be hand delivered back to...