Stanton Optical — Local services in Escondido

I have been to the Escondido location 7 times in the last two months. Why? 1st visit was great I got my eye exam and picked out my frames. Alex was very helpful.

2nd visit: two days after I received my glasses they began to crack at the nose. Completely crack and fall apart. I have never had this happen. My frames ALONE were $119! So they were not cheap so there is no excuse for this manufacturing issue. Take them off your shelves.

3rd: Alex helped me again and gave me a new pair and had my lenses placed. He mentioned sometimes if the frames are not heated enough sometimes that can happen then apologized. I was out in just a few minutes.

4th visit: two weeks late after getting a second pair the glasses did the exact same thing!!! This time below each eye the began to crack open around the lenses.

5th: Alex ordered me a new pair of my choice. This I appreciate especially for my time. However I should have been given some replacements of some sort now that ima waiting again another two weeks with glasses the Lenses pop out of everyone they are adjust on my face.

6th: I arrive in the date I was told to come as they should be ready. The were not delivered yet.

7th : I arrive and I was presented with the wrong glasses. Then they find my ray bands. She offers to adjust my frames. I said, “ no that’s okay every time I get that done they are never done correctly and end up being crooked.” She responds are you sure? “No I’m okay I don’t want them done wrong on accident.” She then responds with, “Well they need to be adjusted because they are supposed to sit higher on your face and don’t slip.” I said “okay” and handed them to her. After 3-4 adjustments because they were crooked. She said if she loosens the left side that will relive pressure on the right side. That makes no sense that will just my them crooked and add pressure on the right. At this point the frame was digging into my right ear. I then gave up and said if I have to come back “again” I guess I will have to.

Moral of the story is yes they are clean, yes they can be nice but some not all employees are not educated on how to adjust or properly communicate to customers and some of the frames are trash they should not be falling apart by wearing them. I should not have had to make that many trips to the store.

If you are reading this, save time and money and just go to...

DO NOT WASTE YOUR MONEY ON THEIR PSEUDO-EYE EXAM. I was told when I called in that an eye doctor (Dr. White) would be doing my eye exam. (I specifically asked.) When I got there, that was not the case. (The young man did apologize for the mis-information). As was NOT explained over the phone, a skyped "Refractionist" would be determining my prescription. After quite a few "is the first better or the second?" the skyped refractionist says to me "Now we will examine for reading." (This is what I came in for). He shows me a page of letters of shrinking fonts. He asks if the first or second is better. I can read both, but when pressed I say, "probably the second." OK, great! We are done with your assessment. Really? Well, their prescription says I need the same magnification in both eyes which I know CANNOT be true because I can most definitely read small print more easily from one eye than the other. I explained this to the next person to help me. Also, my current reading prescription also has different magnifications on each eye. The service-person basically concludes, Great! We have the right prescription! I feel like I just flushed $45 down the toilet! I now have to pay to get an optometrist to evaluate my vision. I do not trust their assessment. Sure, everyone can read if you make the magnification large enough! Just err on the side of too magnified. Also, while I was there TWO different customers were sent home because they were over the age of 80 and they were not allowed by law to give them this pseudo-eye exam (without a doctor present). Neither women had been accurately informed of this. They should advertise it for what it is and ACCURATELY EXPLAIN what it is that they do and what they are charging for. Instead they gloss over it and pretend it is a standard eye exam. Really, it is the equivalent of going to CVS and trying on the reading glasses from the rack until you get the best ones. It is fine if you buy your eyeglasses here but do not get your eyes...

Me and my mother came in prepared to buy glasses for both me and her. Initially all the staff was welcoming, except for one girl that was receiving all the eye appointment in the back. She was wearing Blue scrubbs, hair looked like she just rolled out out bed, not presentable at all. Her whole demeanor looked as if she was annoyed with the staff and customers and was pretty unprofessional and being vary loud about how she was being bothered on her "break" when asked by one of her co-worker (who greeted us professionally) If she was busy.. She yells across the sales floor she was on her break... mind you while sitting in the sales floor. Blabbering about how she entittled to her break while making sure everyone heard. She was a turn off and we walked out. She need to work on her customer serive skills and personal presentation and not complain about doing her job, or at least do it so that not the whole store can hear. She looked like she didn't want to be there or bothered or questioned even after she "Clocked in" as she told my mother to "wait since she had to clock in and She just came back from lunch" and definitely made it apparent she was annoyed at my mom while asking your employee questions and voicing her concern . Please Hire somene who does want to be there and is equipped with the customer service skills needed to retain customers & help generate money for a profession business like this. Now we're on our way to buy our...