They referred us to go to lakeside lumber company for OSB plywood when all along she either knew that where she was sending us was not the correct place or either she was a employee at Marvin's working the front counter THAT ABSOLUTELY KNEW NOTHING ABOUT NOTHING. The correct place that the young black lady working that front counter should have told us to go to.........Lakeside Builders Supply which we didn't even know existed cause we were not from there. So after riding back and forth between the two places, we finally made it and purchased what we needed. That was ALOT OF WASTED TIME THAT COULD HAVE BEEN COMPLETELY AVVVVOIDED!!!!!!!
I have just changed my review from a 1 star to a 3 star because of the owner actually replied to my review about this matter. It's really not that big of a deal but with it being clear across town and with me being gone off my jobsite for that long is what made it a little bigger deal than what it should have been. Thanks for your reply back to me on that. I know that employee(s) probably didn't even know that it's a difference between the 2 lakeside stores....
Read moreThis happened today for the second time. The cashier at around lunchtime had a man and lady at counter with many items on counter and cashier was trying to look up a part for the man. As the line grew longer she went to the register where the man had his items and moved them to a cart. The lady in front of me left her items outside, 2 tomato cages, and left. The cashier then said next from the other register. There was a man close and he got rang up. I went from front of line to back after the shift. I left my poly molding and other items in the center tool section between registers and told her she could put it up I’m leaving. I have left before because she was preoccupied with helping someone instead of cashiering. I got home and called to talk to Charlie to explain and he never answered the call. Albany Lowe’s doesn’t...
Read moreI have been shopping at Marvin's since it was purchased from the previous owners. My experience over the years has been mostly positive. There are always some hiccups along the way that sometimes leave a bad taste in your mouth, but overall it has been an enjoyable experience. I have noticed measurable improvement in the customer service area as well as the line of products added over the years. Good job guys and thanks for saving me from a trip to Dothan. ( Continuous measurable improvement.) That's what...
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