Torrid — Local services in Eugene

Very disappointed. I feel extremely taken advantage of. I went into the store and found 2 shirts I liked on the buy one get one free rack. I then found a pair of jeans I liked as well. When I went to go pay the ladies said “oh you can get another item for our 50% off bogo.” I went and found a pair of work pants. I confirmed the shirts were buy one get one and the pmts were buy one get one 50% off. She said yes. The price seemed high but I took my bag and left. When I got home I looked at the receipt and realized not only did I pay for both of the shirts but the pants did not add up to buy one get one 50% off. When I called the store on 8.21 the lady told me that because I got an extra pair of pants the item count didn’t allow for the free item. I asked for the shirt to be free as advertised and they said no. I will be returning all items and they have lost a $200 sale for being deceitful and not honoring their sales as...

I needed to spruce up my spring and summer wardrobe so I stopped in and was promptly met with a smile at the door by Genevieve who was friendly and professional. She asked a few questions about what I was looking for and then set about finding things matching my criteria. Once we had few things I headed off to the dressing room and she kept bringing me different things to try on. I left with several items in hand and when they couldn’t find the right size for a dress I wanted in the store they ordered it and had it shipped directly to me. I don’t really like clothes shopping that much but thanks to Genevieve it was an overall good experience. Thank you again and I’ll certainly recommend you and will...

The ladies here are friendly and fantastic ! They are very knowledgeable about trends, very knowledgeable about their store, and are more than willing to help you find what you're looking for. There have been plenty of time to where we can't find what we're looking for in the store and they immediately offered help us find it online and have it shipped either to our house or to the store. The store is always clean, there's never products laying around, and the employees are never sitting around board. They're always very eager to greet us when we come in and ensure that we have everything we need...