Glō Salon + Spa — Local services in Fairfield

Do NOT go to this salon. These people do not know what customer service is. We booked the salon for hair services about a year ago for a bridal party to have hair and make up done. Unfortunately, due to unforeseeable events called Covid 19, just like hundreds of other weddings this year, we had to cancel. Initially Dominika, the owner, did not want to refund the money and wanted to charge 20% as a penalty for the deposit we had already put down. Which was over $300. She was EXTREMELY insensitive to the already devastating situation but finally agreed to give a credit to use the money on services in her own salon. When the bride decided to use the money to get her hair done, she was told that she could not use the money all at once and needed to use it a little at a time. THIS IS OUTRAGEOUS. She had a gift card! She then persisted to tell the bride that she had wasted her time and when the bride said she wanted a full refund, she wanted her to sign something that said she would be charging her 20% and giving her the refund at a later date. This is not how you run a business. Dominika is extremely unprofessional and very insensitive. She has a repeated overturn of staff which is indicative of the kind of salon she is running. Do not waste your time here. Give your money to a more...

I to love going to that place for my hair and nails, the staff are awesome however the owner Dominika, not so much of a smart business owner, has ZERO customer relations skills, after the shutdown for few months I booked an appointment online on my only day off with one of the hair stylist that was available that day, the owner got back to me asking me to reschedule as the other hair stylists are not comfortable taking clients that she previously worked on.. Even tho I’m a frequent customer! In other words I did not have options to choose any service provider expect her!!!! How unprofessional is that!! As a business owner you would do anything to accommodate the customer’s request specially ones who have limited time off, however that wasn’t the case , she gladly canceled my appointment as I asked her without offering any alternatives, no respect for the customers time...

I got a groupon for gel nails and a paraffin hand dip. Upon entering the salon I was immediately greeted and offered a drink. I then filled out a form with my information while waiting and was served a glass of ice water. The salon is decorated in a modern, victorian, posh style. Shortly after arriving I was taken to the table where Veronica did my manicure. She did a great job of filing my nails and cleaned up my cuticles. The polish selection is mainly OPI, and they have a decent amount of options. It was clear that Veronica was a perfectionist which I was very appreciative of as my nails turned out fantastic. She did three coats of polish along with a base and top coat and took the time to make sure they dried in between coats. I would definitely recommend this salon for...