Huffman Koos Furniture — Local services in Fairfield

I wish I could leave 0 STARS but Google doesn't let me.

This place is an ABSOLUTE DISASTER. My wife and I bought a power reclining couch and love seat, both FULLY WORKING floor models, during their recent "Demolition Warehouse Clearance Sale". Both were delivered in mid-December to our house, but the power recliners on the couch did not work. They delivered us the WRONG COUCH. It was clear on the tag on the couch that it was marked as "both recliners not working". That was not what we bought. But, the delivery guys told my wife to sign for the couch and that they would note it on the delivery ticket and reach out to the store about having it fixed shortly thereafter. Now, 2 months later, couch still has not been fixed. They hired a consultant, Andrew, to come to my house and look into fixing the couch. He shows up and says "Don't worry, you're in good hands now, I'll get this taken care of". Then, he leaves and we never hear from him again. Actually, we heard from him on two occasions with multiple excuses on why he didn't get back to us. Very convenient. But, we never heard from him again since those excuses. So, obviously ANDREW was not the solution.

Now, I've spoken to Customer Service at least 5 times since then, waiting on hold 20 minutes each time before somebody answers. After sending us the wrong parts 2 separate times in the mail, I finally got through to somebody to understand that we didn't need power cords and that it was the motors that did not work. The support person I am working with, Crystal, said the lead time was 3-6 weeks for the motors and she would call me with a tracking number once they shipped. That was 5 weeks ago. Motors still have not arrived. Now, I just got off the phone with Crystal again and I'm told the lead time on the motors is 16-20 WEEKS. So, I guess the motors are coming from the MOON?

I've never dealt with such incompetence before in my life. I have more than enough going on in my life to have to continuously think about the next time I'm going to follow up with Huffman Koos to see when they are going to fix the couches we paid a handsome price for.

So, in summary, STAY FAR FAR AWAY from this store, and all Huffman Koos stores in general. There is a great probability that what you get delivered to your house is NOT what you bought or will be damaged or not working, and then you will have a headache on your hands for months, maybe even years, trying to resolve the issue.

Lastly, I will note that our wonderful saleswoman, SHARON, has been non-existent through this whole process. No follow up calls to us trying to see if our issue was resolved, no apologies, NOTHING. She made the sale, enjoys her commission from the sale, while WE deal with the headache trying to get this resolved.

Summary: a) Don't ever shop at Huffman Koos - Fairfield, or any Huffman Koos location for that matter b) If you decide to take your chances and do shop there, and SHARON greets you at the door, ask for a new SALES PERSON, because SHARON does not stand behind her customers. She takes her commission and runs and leaves you in the dust to deal with the headaches when there are problems. c) If you don't listen to a or b above, EXPECT that your furniture will show up either damaged or not what you bought. And, then expect to get the runaround for months trying to get the situation resolved. Then, remember this post and kick yourself for...

I regret shopping at Huffman Koos. I purchased a bedroom set along with an expensive mattress. The saleswoman told me it would be delivered the next week in the morning, everything is scheduled. I get a call a few days later to schedule my delivery. They delivered the bed with mattress and boxspring and the dresser without its mirror. The nightstand wasn’t delivered because it was damaged. I called the following Monday to reschedule and Dominick informed me that they “just got back” and would return my call later. Called back Thursday to apologies and he would look into delivering the mirror and nightstand and get back to me. Again I didn’t hear from him. I went to the store the next day and spoke with a salesman who told me I would get a delivery the following Friday. That never happened, no delivery was scheduled.another delivery. They consistently had the street address wrong and because of that they didn’t deliver yet again. The next attempt they delivered the nightstand with a scratch and a mirror but no hardware to attach the mirror to the dresser. Still had the wrong street address even though we corrected them quite a few times. Kept trying to get the hardware delivered and mirror attached. Was told the dresser didn’t come with a mirror ( after one was delivered)🤦‍♀️ Sent them the picture I took of the set in the store the day I bought it. Was told I should just go to the Fairfield store and maybe they could round up some hardware. Next delivery they brought hardware that didn’t fit. Next they had a guy come and found out I had the wrong mirror but he could rig it up. I told him I would rather have what I paid for. I finally got the correct mirror. I purchased this the end of September and finally received everything on the eleventh of January. I wasted many Fridays waiting for nightmare deliveries that were no shows or incorrect, and I’m leaving out many infuriating details. If I had it to do over I would NEVER shop at this store again. Oh, at one point I was emailed a $100.00 gift card…to Huffman Koos 🤦‍♀️. Meanwhile I purchased a couch on a Monday from Value City in Fairfield and it was delivered that Wednesday. I recommend Value City. Good luck and...

I would rate them 0 if I could...This furniture store is filled up with incompetent associates, managers and service reps. We purchased a living room set on 5/31/2018 scheduled for delivery on 7/14/2018, they came to deliver the furniture that day, but only part of the order arrived. We were told that the rest of the furniture would be delivered in 2 weeks; 2 weeks came and went and no furniture delivery came. We then contacted the sales representative (which also happened to be the store manager) who would not return our phone calls. We then proceeded to go to the store and speak with him directly. He informed us that the factory RAN OUT OF MATERIAL and could not complete the order and would take a few more weeks. Went back to the store on 8/14/2018 to find out what was going on, as he would not return our phone calls again! He then said that the furniture we had selected was DISCONTINUED and could not get the rest of the order. Meanwhile, the sofa that was already delivered has already started to sag. We told the guy that we wanted a refund. He said that he would have to contact the corporate office to see if they could refund the sale. He got back to us saying that corporate would not approve the refund, but when I asked him to see the emails that were sent in regards to the refund he pretended that he could not find the emails. I believe he "couldn't find it" because an email was never sent! We asked for the corporate phone number to resolve the issue ourselves and he gave us a wrong number. I will NEVER deal with them again... I would NEVER recommend anyone to them! They are full of lies!!

I found the same exact set that I bought from them for $4600.00 at wayfair for 1/2 the price! Please, please do yourselfers a favor...