Verizon — Local services in Fairfield

I went in towards the end of January after purchasing a new phone to get some accessories. Lucas, the guy who sold me my items started this entire fiasco. First, he put my address in incorrectly into the system. When I told him that he inputted my address wrong, he said he'd fix it later. I ended up returning one of the items the next day. After starting the return process, Lucas stated that he wasn't able to give me my cash refund due to them not being allowed. (I would never had paid in cash had I known that I wouldn't get my cash back, why would you not tell me that??). Lucas then told me that I'd receive a refund check in the mail and then gave me a return receipt. When reviewing the return receipt, I noticed my address was still incorrect, in which Lucas repeated that he would fix it later. This is now 3 times Lucas has failed me. 2 months later, a refund check had still not arrived, so I returned to the store. When talking to another representative, he tells me that Lucas never changed it. This is now 3 times of dealing with the mistake that employee made . This new representative stated that the address is now changed and a check will be issued soon. Another month passes, still no check. I finally demand to speak with the manager, Kevin. Kevin was the definition of "couldn't care less" of an attitude. Didn't think it was too much to ask of the manager to give me my money back over a stupid charger that was $40, but apparently that was asking way too much. I asked to be compensated for the amount of time I have wasted and energy on something so minuscule and for something that was not my fault in any way. He said "we don't do that, let's cross that bridge when we get there" and then offered me his discount on a new line/ accessories. I am here because I just purchased products from you because I just got a new phone, why would I want/ need a discount on anything? I definitely don't need a new line or accessories, nor will I be ever coming back here for anything. It's obvious he only wants the customer to spend money and didn't care about this situation at all. After calling almost every day, he told me I would receive my refund in a couple days. After a couple days, I finally received the refund. I am so unhappy with Kevin, the "regional manager" and deserve to be compensated for this poor service and the lack of care from...

My family and I were in need of new internet service. We were with Spectrum since 2018 and in the last year, our bill doubled out of the blue. No notice, no renegotiation, no new channels added, just doubled for no reason! The worst part?? Our service has not been nearly as good. Our wifi has been slow, certain channels have been lagging and some, not even working at all. So, we thought making the switch to Verizon's 5g wifi just made sense. We called ahead and even on the phone, they were so nice. We came in and Troy took care of us. He was kind and patient with our little girl, knowledgeable and just an all round great guy🙂 He gave us a great deal. Now, we get our home internet, my phone and hubbies phone and our daughter's tablet all with 5g, for far less than what we had been paying between our Spectrum and phone bill. I can't say enough good things about Verizon or Troy. I've used Verizon for 8 years and my husband has been with them for about ten. Whenever I have had a problem, they have been so helpful and going over and above to make sure we are happy!! If you need to stop in, ask for Troy. He is really knowledgeable and more important, is super nice. He will get you set up with everything you need!! Thanks again Troy for...

Went in to pay off and upgrade my current device on a Tuesday. The phone I wanted was not in stock, but I was promised that they would order it and it would be ready by Friday, Saturday, or Monday at the latest. Thursday, I received an email from Verizon stating the phone would not be shipping out until March 10th at the earliest. That's nearly 3 weeks away, and with a phone that's barely functioning as is, it isn't acceptable. Their solution to my problem was suggesting I drive over an hour out of my way to another store. But they couldn't have the new store hold the phone, so I could potentially drive all the way out to a new store just to find out the item I traveled for had sold. I canceled my order and placed an order at a different store closer to home that they didn't tell me had the device in stock but got the run-around at the second location as well, not to mention the 7 hours I spent on the phone with customer service just to be empty handed at the end of the week. I will NEVER recommend Verizon to anyone and am currently looking to...