Batteries Plus — Local services in Fairview Heights

I just called up there and asked if they had any BNP2700B batteries. I looked on their web site and they showed a few different brands ranging in price $6.50 to $8.50 he said he did'nt think they carried them and that they could make one depending on the wiring coming off of them. I asked him how much and he told me $15.00 I asked him if he honors the price on his web site and he said he didnt know. If he doesnt know and he works there. Then who does know? I am thinking they need to train their employees better and to be more informed about the cost of their products. I needed 19 of them. Maybe to him or batteriy Pus that is not enough money to service a customer. Oh, I am also a commercial account customer of theirs. Now, image my conversation about battery Plus when the subject comes up. I mean this with the up most respect because if I owned or managed this store I would of been disappointed with the...

Order battery online and once at the store they say that it is the wrong battery. The guy then says they cannot install a correct battery after reading all over their website that installation is both free and done without appointment.

So, a store that specializes in batteries cannot build a website that correctly identifies the right battery you need and they cannot install it even though it is clearly advertised all over their site.

Don’t waste your time with this failing brand. You will have better luck with the high school parts kids at Autozone.

Edit: Thanks for your reply. In the amount of time it took for you to type that, you could have changed the battery. Thanks for making my fiancé drive over to O’Reillys to get it done. Took them a whole 5 minutes and 3 bolts.

Maybe your stores should stick to electronics batteries, wouldn’t want your employees hands to get dirty or for them to get...

Made appointment on their website. Got an email confirmation of the appointment. Next morning I got a text confirmation of my appointment. So…they have my email address and my number correct. I show up for my appointment to be told they don’t stock the battery for my phone (I had to enter exactly what I was coming in for when I set the appointment) and that they had tried “repeatedly” to get hold of me the day before. No voicemail, no email, no missed calls. How odd…they texted me 2 hours before my appointment time to confirm my appointment but the prior day they couldn’t get hold of me. Wasted trip EXCEPT that the cell phone repair (CPR) across the street worked me in.

I’ve used Batteries Plus in another area and it was a positive experience. This might just be one bad employee in this store…but I...