The Grind Coffee House — Restaurant in Fairview Heights

UPDATE: for context I made an offer to the redo the menus at this restaurant for exchange for something easy like a giftcard. The only reason I asked for something in return is because as a professional, it is unfair to other professionals if I do work for free. I was a little harsh I will admit but I meant it in a humorous and friendly way. I did explain myself better in later messages but that was not heard.

After getting some extremely rude responses I decided to visit to see the place. After realizing it was a family owned passion project, I tempered my review and was as kind as I was honest. After my review the owner messaged me with this.

"Just to let you know that I’m filing a suit against you for the negative and false google review you placed…. Defining my character for personal reasons. You placed this review all because I would not let you do my menus. If you had approached me in a more civilized manner then I may have made an effort to work with you. You have 24 hours to remove it or I will have my lawyer start the process. You’re an evil person and a liar. I checked my security cameras to have the exact date and time you claimed to visit. I’ve done nothing to you to warrant your behavior towards me and I will not put up with your messiness. "

So don't review this place negatively or you might get sued.

ORIGINAL REVIEW (with an original rating of 2 stars): It's alright. Two coffees took 20 minutes and it lacked flavor. The prices are really low, which is great for us, but between that and the huge menu, I can't imagine the profit margins will be enough for this place to stay open for long, so enjoy it while you can. I had an interaction with the owner online that was incredibly rude, but in person she was very kind, so take that...

Took an hour to get three biscuits. I will not say anyone was rude to me, they were not. But ultimately the owners need to figure out what they do best and limit their options to that. Do not offer such a large menu. Specialize and focus on the coffee. One stove with 4 burners and no flat top, then cooking one plate at a time is incredibly inefficient. This also creates upset customers. Instead of being defensive about reviews, take the feedback and improve. This place could be really great with the right organization and strategy. The food is really good.

edit based on restaurants response

I ordered 3 biscuits and gravy DEFINITELY from this restaurant!!!! Also, an insulting comment about being an adult is INCREDIBLY unprofessional and belittling. 1 hour wait for biscuits is absurd and unacceptable anywhere!!!! BUSINESS OWNERS need to provide timely service and you all were not even close. I don’t want a refund. I gave constructive and honest feedback and a very honest review. Never going there again and never...

The Grind Coffee House is a super cute new cafe in Fairview Heights. I don't know of anywhere else in Fairview to sit down and enjoy a full breakfast and drink besides St. Louis Bread Co. The Grind offers a spot for locals to support their community and this small business. The neighborhood is lucky to have this space. It's remote-work friendly, comfy-cozy, relaxing, and owned and operated by the sweetest mother-daughter duo- Denita and Stella.

My mom and I enjoyed egg sandwiches with bacon, mine on toast and hers on a bagel. I was surprised to receive such a large and rich sandwich for the price we paid. I'm often a bit disappointed by cafes' breakfast item prices and left wanting more, this was not the case! I was barely able to finish the sandwich and drink during our visit, it was so filling.

Denita made me the creamiest hot chai latte. My mom tried it (she has never enjoyed chai) and really loved it! We will...