KAY Jewelers — Local services in Fairview Heights

The Fairview Heights location has been nothing but problems. The assistant manager Rick is dishonest and very poor in inspection of simple details in jewelry. We have had very bad luck with this location. We have been in there for little diamonds falling out of my engagement ring on two occasions. We live an hour away. Both times we have wasted gas driving there to see that the diamonds were replaced with milky ones compared to what I had before. We ordered a custom wedding enhancer from them stupidly in September. The wax came back with the pattern on the side reversed from the way it should have been. This should have been caught before we were called. We came in and noticed this mistake within minutes. Other than this it was perfect. So they sent it back to be fixed. He was there this day. We get a phone call everything looks great and that it was going in to be officially made because it was correct from him. So thinking everything will go OK now we wait and wait and no phone call. I call to see what the status was after about a month and the wax was still sitting at the store. So the girl I talked to had it sent over to the manufacturer asap. When I say over, I mean over to China. Already very upset with the way things were going we get a phone call finally in January the ring was done and looks beautiful and everything lined up. We get over there to pick it up very excited because I hadn't had my engagement ring in 5 months. We are there for only minutes and take my ring out of the enhancer to see how it lined up and the pattern on both sides is completely wrong!!! He inspected it himself. Assumed I might like it even though that is why it was sent back in the first place!! Long story short the place is very dissapointing and we will not be going back and I recommend not stepping...

This location is amazing ⭐⭐⭐⭐⭐! Amber & Dawn are the absolute best!!! HELPFUL, PROFESSIONAL, WELL DRESSED, SMELLED GOOD, AND LOOKED GREAT! TOTAL PLEASURE TO BE AROUND, TALK TO, AND IT'S ALWAYS A PLEASUREABLE EXPERIENCE WHEN THEY'RE AVAILABLE TO ACCOMMODATE MY JEWELRY SHOPPING NEEDS!! IVE BEEN TO OTHER KAY LOCATIONS PRIOR, AND IT WAS NOTHING LIKE IT IS WITH THESE TWO BEAUTIFUL WOMEN!! Hands Down just one awesome experience after another.. The have sold me many pieces, all with the lifetime protection plans.. which I highly recommend!! it's a totally hassle free insurance type protection that I have had to use before, and it took care of me 100%.. I will never buy jewelry anywhere else!! These ladies had me covered and I felt safe, and secure that my items and purchases are protected, and in good hands. It has given me a worry free life when it comes to my jewelry.. LOVE IT!! Almost as much as I love these girls!! Not to mention sometimes they have deals that may not be advertised, on special items that may be sitting around that have been deeply discounted. Never hurts to ask them about any deals, offers, or sales taking place or soon to come. The more you can save, the more you can buy right?.. 😂.. I hope my review finds you well, and I promise you won't regret shopping at this Kays Jewelry in the St Clair Square Mall, in Fairview Heights, IL .. just ask for Amber or Dawn.. ❤️ I included a few pics of some of the things ive purchased there.. thanks for reading 🙏❤️💯 ohh and PS. They get excited when you buy the St Jude Bears.. so if you want to make their day and help children . Stop in and say hey and grab a bear and then gift it to someone who will love it!! Just some good karma spreading tactics I wanted...

I purchased a ring before Valentine’s Day.The ring had to be ordered to correct size and I was told I could pick it up in two weeks. Almost 5 weeks later, the ring has not arrived. I have called a couple of times only to be told it has not come in yet. This has been frustrating. In my opinion, good customer service would have called to inform me of the delay, the reason for the delay and try to assure me (the customer) they are doing whatever they can to get my jewelry to me as soon as possible. They have offered nothing only to tell me it has not arrived yet. When I asked them to track the ring and let me know where the ring is coming from, they need to call me back once they get the information. Computer should be able to track the jewelry . I am disappointed by the experience and lack of customer service. I purchased two things that day, they should have been more realistic with the time frame...