The Mattress Factory — Local services in Falls Township

I left a review upon purchase because John was so helpful and the process was really smooth, but unfortunately I have to update about the delivery process. 24 hours before my delivery day I didn’t get a call about a time, so I called the store. I was told 9-11 AM, and I was hoping I’d get to choose a time because I was moving that day. The day of, the delivery crew calls me at 8:30 AM that they’ve arrived, at least two hours before I could pick up my keys. They told me the store would call me when they opened at 11. By noon I didn’t hear anything, so again I called, and was told “yeah I heard about this situation”. Come to find out I’d have to wait two days for my mattress because, an hour after my time slot, the delivery crew would not fit me into their route. Two nights of sleeping on a concrete floor, and no apology from anyone. I’m frustrated to have to pay for a delivery process that so badly failed. Whoever I spoke to on the phone at the store, it did not sound like John, seemed to make no effort to make it right. I leave 2 stars for the experience in store but would rate just the delivery...

I could not have anything better to say about Marc (With a c) He joked his mom said they ran out of K's but they certainly had plenty of character and wonderful attitude. He was so nice to my wife and I. Took us around and showed us a whole array of mattresses and he watched our reactions, crossing things off the list and making sure that we narrowed it down to the ones that made us smile the second we had settled in. None of those "that's not bad". Finally we decided one the one that made US happy and that was what he genuinely wanted for us, no pressure at all. He did show me the one I had seen online, which drew me into the store. And I am so glad I had his help because I would have regretted that purchase. It was a little bit more expensive but still way below MSRP. You only buy these once in a blue moon so I have no problems with my experience. You get what you pay for and we got the best experience we could have hoped for....

Finding a mattress is always process; trying to find the right comfort, right size, right price. It’s a tough to compare getting a good nights sleep to sampling a mattress for 20 seconds in a store. I went to Mattress Factory yesterday in Langhorne and might have won the prize for fastest purchase of a mattress. I walked in and was greeted by Bob who knew all the right questions to ask to help me narrow down the selection so I didn’t have to wander around the store. Within 15 minutes, I picked out the best fit, had my delivery date set, and information about the warranty for my mattress. I was provided a discount because I did not need the box spring and they offer to take away the old mattress. Bob was knowledgeable and friendly in giving the best recommendation. I can’t wait for my...