AT&T Store — Local services in Fargo

Alex did an amazing job taking care of us! We had a horrible experience with the AT&T retailer store in Grand Forks ND (2851 32nd Ave) and with corporate customer service. We thought we could save money and have good service so we switched from Verizon and bought new phones with unlimited service. What a mistake! The service was absolutely terrible in Devil's Lake, Lakota, Grand Forks and at our farm on the border in Minnesota (uses ND 911 service. AT&T FAILS!). North Dakotan's do not deserve to have AT&T as our EMS/911 provider. The AT&T return/cancellation policy begins 14 days from the SHIP DATE! This is totally unreasonable. Reason #1 is the customer cannot control shipping delays or weather; #2 Many work schedules such as law enforcement, military, truck drivers, etc have jobs that are out of town or not conducive to normal work hours or work week. As a result, they can't meet a 14 day return policy from a SHIP DATE. Furthermore, it's most reasonable to begin the buyers remorse period on the ACTIVATION date. However, despite the debacle of services, cost, lack of transparency, Alex and Lindsey from the corporate AT&T store in Fargo went above and beyond to refund our money and to correct the situation. If ever we were to return to AT&T, we would recommend Alex and his staff at the...

AT&T is a company that I have been for a long time until now that I have a really bad experience with my trade in IPhone, I did it because they offer me a good deal, I had a IPhone 13 Pro Max, sent it following all the indications they sent erase all the information the phone was completely dead, all the information removed, now the said I won’t get any credits neither my phone back, because they said there is something that I didn’t do, no one call me , I found out after spend hours on the phone with them, in other words I feel they have robed me, they kept my iPhone which was en very good condition and now I have a debt of $1,300 because they say that they can do anything for me, I write this review so people know how they work, how they kept your iPhone without any explanation about what you think or feel, shame on them, and this is AT&T in general not any store. Just now I receive a Text from them they will give me $350.00 after they promised me more than $1200.00 I was supiste to pay just $130.00 of the IPhone cost, that is the way this cheap company works, to tell you the truth this company is the worst, after I finish to pay my phone I will run from them thanks for...

I would give NO stars if possible. HORRIBLE, HORRIBLE service!!! I came in couple of weeks ago and the guy gave me new SIM cards and did not want to help any more. Told me to call 611 on MY OWN! My wife came in last Saturday for help with her phone. She waited in the lobby while reps chatted around. Finally, Craig came over to talk. He showed no interest in wife's case, did NOT want to call 611 and was only eager to sell her a new phone. She asked for a manager, but the manager was TOO LAZY and did not want to come out to help. Another guy told her that there will be NO MORE HELP from them and she needs to call 611 on HER OWN. After looking online, changing our Nokia 8.3 phones Preferred Network Type from 5G to 3G (yes, 3G) made work again. See screen shot. It worked with 5G, but it went down around a month ago. All this office wants, sell the phone and make commission off you! AWFUL, AWFUL,...