Beds By Design Fargo Mattress Factory — Local services in Fargo

We walked into Beds By Design super desperate to find a bed that fit for the both of us. I like firmer mattresses and my SO likes a more softer feel. Brad was super accommodating the moment we wanted in. He explained the process they take to create every piece differently. We told him what we wanted and he walked us through options that he thought were the right fit for us. He wasn't pushy at selling us product, took our budget into consideration and answered all of the questions we had. (We were joking about free pillows) but Brad didn't hesitate when he said "I can accommodate for pillows!"

He asked about military discount, which my father was active military for 27 years. Even though it wasn't one of us he still gave us the discount which I thought was superior.

It really seemed like they cared for your well-being and health instead of trying to sell a product which was also appreciative. I felt like we were choosing the best choice for us vs being forced into a certain kind of mattress (due to wanting to sell).

We've already told a few of our friends about our experience hoping they can have a great experience as well! When my child needs an upgrade we will definitely be back!

*Will update further when...

We recently purchased our first King mattress and had never used BBD. From the minute I walked into the store, it was a positive experience! Our sales rep, Brad, was informative taking me through the building process, as well as being personal and friendly. He went the extra mile with jokes and laughter as I kept bouncing back and forth between different beds. I left telling him that I would be back with my husband to get his opinion as well. I’m sure he’s heard that story many times before but was just as appreciative as ever. We went back two days later and he remembered my name and we talked for a few minutes and ended up purchasing one. The friendly banter that he engaged with made us feel more secure with our decision to purchase from BBD, and his assurance in satisfaction. We’ve only had it a few night, but so far we love our new mattress! Thanks Brad for your professionalism and knowledge! I would highly recommend...

My partner and I had bought pillows and sheets summer of 2023, and were only given some of the pillows. The old manager there failed to give the sheets and other pillow to us after over a year of us asking for them. However, it took me writing a review two months ago (I have deleted it since they made good on it) to have it sorted out. The new manager there (I think he’s a manager at least?) Fernando, is awesome and he gave us our sheets, threw in an extra for free, and gave us two more pillows. He delivered them himself and was awesome to talk to! Whoever the guy that was there last was awful, but I’m glad Fernando was able to help out! Ask for him, not any of the other people (like corporate in Sioux Falls, they were not very nice and kind of snarky), and you will be able to get the help you need! I’m replacing my 1 star rating to 3 because of how long it took and the service from previous people....