Cavender's Boot City — Local services in Farmers Branch

Probably won't come here again......

Bought some boots Saturday before last....

They did fit well.....but after getting home, walking in them, the ankle stitching on the inside was scraping my ankle bad to where it was cutting.

I know they were the store brand boots....and not the $599 dollar ones I wish I could afford, so I went with the $190.00 ones....

I literally wore them twice in my home....weren't scuffed at all....

I go to exchange them, explain to the girl what was the matter...she looks at them, says in Spanish to the other girl, " they look worn " ....the girl beside her said, no, they're fine....". Yeah I speak Spanish too....so I understood what she said but I didn't reply... .I did find that offensive though.......like it was used as a tatic to keep me out of the matter....because she said it in low tone whisper.

I go look for a bit, one of the two girls comes by to ask if I'm ok ...., " yes, still debating ".

I find a boot I want, I'm paying the difference ( of course) because they're more $$. The girl helping me this time, finds the other boot I need for the pair.....

I wait a bit.....

Then go check out.....

This girl that helped me, wasn't aware of the situation, so I told her, I'm exchanging these boots for those boots.....she looks at my old boots.....almost resisting to go with the exchange....she asks, did I stretch them...I said no, I bought them brand new....the ankle stitching inside hurt my ankle and it was hurting bad....she kept looking at them.....still hesitating.

Then, finally says ok...and does the transaction...... I guess she wanted to get the last jab at me for returning the boots and being suspicious that I wore them out to a dance or something....so I stand there with my receipt.....thinking she's gonna put my boots I exchanged for back in the box I brought......but nope.....I had to get them and put them in the box.

Customer service......pretty lukewarm........I didn't get her name but she was a skinny gal with big eyes.......I went last Thursday to exchange them....forgot to mention that......maybe that will help you, the mgr on what employee that is. Now, the other girl that helped me in beginning, before the transaction, did ask if I found something better , I told her I did....and I appreciated her consideration asking me.

I left feeling like I broke the law or something......

What is ironic is, the female giving me that hesitation treatment.......maybe she should scan the shelves........there was a pair of brown leather Ariats for $239.00 l, maybe $259.00.....with some bad scratches all on one side, like someone rubbed their finger nail to make that mark ........but I'm sure she wouldn't hesitate selling those or even tell the customer, " are you sure you want to buy these in this condition "?.....because the store has to make sales.

I'll be going to the other locations even though this Farmers Branch one is 2.5 miles from my house.

I did end up buying some boots that were 50 dollars and change more....so the store still ended up getting more $$ from me anyway........

This may have been a once in a while matter but it really left me feeling disrespected and I'm not a person expecting anything from anybody.

Take care.......its not the end of the world but this location lost a customer.

Sincerely.......

A former...

The delicious smell of cow hide will greet you at the entrance as you step into the world of the wild west. Not a single person did not have the alluring charm of the southern drawl as they ask in warm monotone, "Welcome to Cavender's, can I help you find something?". The sturdy chesnut steed at the door will have you fooled for a prize horse until you examine futher to discover it is indeed, plastic. You will proceed to be awed by the expansive George Strait and Cinch collections. You will wonder to yourself, "Have so many jeans ever existed in one place?". Charming and claustrophobic, the space allows for every item to be thouroughly examined before purchasing leading to decisive buys and lack of better options. Located in the quaint town of Farmers Branch the boot city inside the store provides the perfect tourist attraction, as quircky spots generally do. This reviewer recommends a stop at the store and for the complete Cavender's experience, purchase a leather scented candle at the door to dream of the place where cow hide goes to heaven. P.S. ask for Brandy....

Been a customer of my cavenders for years but this saterday will be the last time I purchase anything from this store. Went in and told salesman the exact type of boot and size I was looking for, he walked me over to a wall of boots in boxes and points at them and says that the boxes are all mixed up. I told him what size I needed again and he replied " yea , well there all mixed up " and walked off. Well guess if you need boots from cavenders better be ready to dig through boxes of boots of different styles of boots to figure out if and which style has your size. Bottom line I am not going to dig through a bunch of boxes to find out if they have my size boot so I can buy them. Not going to work for cavenders just to buy a...