Elliott Electric Supply — Local services in Farmers Branch

Will Call has the worst customer service I’ve encountered in a long time. I placed an order online the day before. I then called to ensure my order was ready for pickup, and after providing the order number and verifying the name on the order, will call told me all items were pulled and ready for pickup. I arrived and was told they never pulled anything because I don’t have a card on file. After waiting 45 minutes, they ask me what I’m waiting on. I reminded them which order I was waiting on. They then realize they forgot to complete the order so no one ever started pulling the items. After waiting 2 hours, they inform me it’s going to be an additional 40 minutes to complete the wire cuts. I’ve been super polite and understanding, but this is ridiculous.

If you need electric supply, save yourself a few hours and...

They have what you need usually but the customer service sucks. I try to use dealers but some Times they don’t have what I need so I have to go to Elliotts or vice versa but they usually never have the will call order pulled yet or they don’t know if the material I need is in the warehouse or in the actual store so he have to print two tickets which makes it way more time-consuming and inefficient then it should be. I went in today at 4:53 PM and there was one employee servicing five people they close at 5:30 but if you get there early in the morning around 7 AM there’s 10 people...

Counter sales will go above and beyond to help you, AVOID WILL CALL COUNTER AT ANY COST! I have never been to any other DC or supply house that even remotely thought It was acceptable to be as slow as these guys are. Yes I was getting wire cuts but I ordered it the day prior, showed up at 6:30 am and finally at 7:20 they had one of the cuts done.........absolutely the worst. This is the second time I have used them, even the first time I waited an hour and a half and if I remember correctly I didn't get wire that time.

AVOID AT...