Cotton On Station Park — Local services in Farmington

let me start this out by saying i know some AWESOME girls who work at cotton on/ cotton on body. Natalie, Raquell, and the manager at cotton on body with the long dark hair. genuinely such hard workers who have great customer service skills. today i came in to return a shirt i bought two days ago. i had the receipt, and my tag with me. i explained my situation and just wanted to return my shirt. the girl who helped me was very unkind, she told me since the tag wasn’t on the shirt she couldn’t help me. i said you really can’t return this? ive been in store and returned items previously without tags attached to my clothes, i was confused. this girl who i later found was acting manager (she had long dark hair) wouldn’t even elaborate or answer my questions. i turned to a worker i knew who was helping a customer and asked her if they really can’t. she said it’s store policy. i turned back to the worker, she avoided eye contact, didn’t say an other word to me, and proceeded to go back to what she was doing. i picked up my things, went into cotton on body to return some pants that had a hole in them, i explained to them how i was treated and started to cry!! so embarrassing. a girl who over heard everything who was going over to cotton on for her shift said “that girls had a really hard week.” i get that, ive worked retail and ive had bad days. that’s not a free pass of how to treat customers. the girls in cotton on body were SO KIND, i can’t say enough good things about the girls working. they answered my questions, they returned my pants and handled everything with honestly the best customer service ive ever received. i have struggled with leaving this review because i shop here all the time. but ultimately i’m disappointed with how i was treated in cotton on by that worker today, to the point it made me cry to the cotton...

Went to Cotton On to buy some summer clothes for my daughter and they are still not allowing anyone to try on clothes in the fitting rooms. I can see how this started early on during COVID when we didn't understand the disease, but at this point, it makes no rational or scientific sense to not let customers in a clothing store try on the clothes. I'm happy and willing to wear a mask like they request even though I am fully vaccinated and our state does not have a mask mandate, but we left the store because I don't want the hassle of having to return clothes if they don't fit once they get home. And how is me taking clothes to my home, trying them on and then returning them any safer than trying them on in the store? Let's be safe, but let's be rational. Anyway -- we walked across the street to Old Navy, tried on a bunch of clothes and spent $200 dollars at your competitor. Hope you will open your...

Purchased a pair of shorts thinking I was getting the same deal as online however once I left the store and looked at my receipt I noticed they rang up full price. So I went back into the store and spoke with the cashier and she said they don't match or do the same discounts as online. I was bummed and returned the shorts. As I'm returning them I hear one of their sales associates saying on the phone "I gave your mom my discount." I couldn't believe it. I'm a customer and was asking to match the price of online and was denied. Your sales people give friends better service than you give your customers. Super...