Hi Country Buick GMC — Local services in Farmington

I am so fed up with this Dealership. My co signer and I came in on 4-14-18 to purchase a car.

We were so happy that we got approved and then manager even let us split the 500 down payment into paying 250 that day then 250 the next week. Well that is when all the problems started

When we went back down the following Saturday to pay the final 250 of the down payment we had to resign the paperwork because there was error on the address. That was ok I understand typos since I work in an accounting field. Also, after this time I was waiting for the documents to be sent to Colorado so I can register it there. I called the dealership multiple times and was never given an answer

Now the good stuff, We went on our way with the car and everything was fine and dandy, that was until I recieved a phone call from one of the Finance Managers Mark ( I believe thats who it was) on Friday May 4th telling me that the bank did not like the high amounts and we needed to come back down that DAY to resign Everything. The deal was even set to expire until the 14th. Well, some health issues came up for my cosigner and we could not make it down that Friday. I made Mark aware that I was going out of town up in Denver for the week for work and my cosigner and I could come back down on the 12th of May. He said that was fine and he would see me then.

Now, i left town having word that going in on the 12th would be ok. After that weekend on the 7th of may I received a phone call from our dealer Rayann basically telling me that I needed to return the car or come down and sign the paperwork. I told her about my conversation with Mark and she stated that I was lying and Mark said that I was going to be down on Saturday the 5th before going to Denver. i explained to her that I made Mark aware that I was leaving that day on the 5th at 5Am to drive to Denver. She went on and on saying well then e are going to have to come get the car and everything like that. I was finally able to talk to them and my co signer went down on the 8th to sign and I went down on the 12th to sign. Well on the 12th after I signed all the paperwork I started to get text and phone calls from Rayann asking where I was and everything even after I signed that morning at 8AM with Missy. She said that no one told her and that she would check.

Well everything was fine until Monday the 21st. I recieved another phone call from Rayann stating that my cosigner lied about employment and no longer worked where she did. Yes my Cosigner did switch Jobs but we were not asked about our income when we had to come back down and sign on the 8th. We were approved when the intially did the loan on April 14th.

So, on Saturday 5/26 I was forced to return the car and they would not even hardly talk to me i was asked to return the car and sign 2 documents. I wanted to talk about it but nobody wouldnt to help me.

Also, I would like to know when I will be recieving my 500 down payment back since I do not have the car anymore and had to return it??

Pleae provide insight on this I am...

Before I start. I would recommend going to Andrew Automotive or Farmington Muffler & Brake instead. I been going to them now and they have been very helpful. Andrew Automotive will give you a break down report of what they will fix with price. No surprises and if they find something wrong, they will give you the quote for that. One of the best shops In Farmington. Plus they don’t overcharge like dealers do!

I adding to my review. I been using them to keep my warranty but they just not very good at changing parts. They are not mechanics, they are parts changers. Very dissatisfied with them, I gave them chances too many times. They can’t even admit they messed up on a simple oil change. Blame it on some other part that need to be replace. Just needed to tighten it and nothing was leaking.

Taking advantage of the older people!!! Again, bad business with parts and services. They don’t want to work with you for nothing. I wouldn’t recommend nothing from these guys. They take advantage of the people and act like they a legit business. Don’t go here for any work or any parts. Not happy with the service department. I have taken my vehicle to this location twice for oil changes. Both at different dates apart. Each time when I checked the oil and about two weeks later and about a few hundreds miles into the charge, it was at the low level or lower on the indicator. I callled service department and asked them about it. They gave me a excuse that under GMC standards. Their vehicles can consume between .5 to 1 quart of oil every 1000 to 1500 miles.... even know the vehicle is new. Not very happy with other things too. But this was it for me with their service department. They didn’t try to try to fix it, they just come up with excuses...... when I get my oil change anywhere else it’s full or in the middle. even after a few thousand miles it’s still the same level as it was when changed.

Another visit due to radiator recall, they lost bolts and I showed mechanic and he said it was already missing before. How does a truck I got new from them come with missing bolts and I spent money fixing a broken reservoir after they replace the Radiator as they say they didn’t touch it. They the one that removed the hoses to the reservoir that goes to the radiator, the reservoir never leak and a few minutes later it was leaking all over the ground. If anyone knows a better gmc service department in the area or state let me know. They always reply saying they will work with you but they don’t. They wanted to charge me over 250.00 to fix this. Sad part is, I got the part and fluid. Took me 10 minutes to fix. My truck would of been in their shop half the day All I did was vacuum out the fluid in the reservoir, make sure the radiator hose was above the radiator. Unscrew two bolts and Install the new one and put in less than half of a gallon of fluid. All that cost me less than 65.00 and less than 10 minutes. That includes grabbing the...

First, I would like to start by saying in no way would I expect any dealership or finance company to bend over backwards for me and try to make to impossible, possible. However, things I do value are communication and quality customer service, which is something completely lacking from the sales team at Hi-Country GMC. After my experience I would even go so far as to say communication is not a priority with potential customers or communication is just an afterthought and communication is the key to quality customer service. I started by putting in an internet request on a Thursday (Aug 15th, 2024) and the process took 6 days. There was an issue getting communication with the sales team from the start as at times it would take several hours to get a text message response. At this time, I was working at the fair, which did not allow for me the time to go to the dealership, hence the reason for the internet request.

On the 5th day I stopped into the dealership to have a face to face with the salesman and to find out what the holdup is…I mean if you guys can make a deal cool and if not cool…just let me know something. Upon meeting him, I did greet him with unneeded attitude, which at the time seemed justified. His answer to the delay is your company policy is to push off internet sales for people in the showroom, which I can understand to an extent; however, it is still a potential sale, and sales should be handled in order? Or is that something which does not exist anymore? He also stated that his lack of communication is due to the fact he didn’t know what to tell me or communicate to me. Well, in my opinion some communication is better than no communication, especially after days. Just tell me what is going on…such as internet sales get pushed because you are not here in person…don’t keep me hanging around in case you don’t make a sale…my perception.

The salesman did have me meet his sales manager, which she told me the same thing about internet sales. At this point, I am beginning to think your dealership is not in the business of customer service but in the business of how long we can dangle a vehicle over someone’s head. Anyway, here are a few things which really stand out in my experience with your dealership:

Customer service is an after thought if you are a potential internet sale.

Communication is the same as customer service.

Absolutely one of the WORST experiences I have ever had attempting to buy a vehicle.

In reference to your hiring add for a “Sales Professional” the “Sales Professional” is responsible for customer relations, follow-up with current and future customers, provide exceptional customer service, ability to multi-task, and many others. If these are required, why is there no follow-up with employees to ensure they are producing, maintaining, and advancing these skills?

Lastly, thank you...