Fast Transit Center — Local services in Fayetteville

I'm not at all inpressed! I drove a visually impaired person to the Transit Center to purchase her bus pass since they have begun to charge again. No complaint with return of bus fares, but getting the pass is simply ridiculous. First there is no available parking for those of us trying to assist someone to get into the bus station. I dropped her off at the front door with her white cane in hand. She phoned the office to find out where she needed to go because there was no assistance readily available, she could tell there was someone in the office who was waving at her. But, she didn't understand what the person was trying to tell her. She walked around the side of the office and found another rider there to purchase a bus pass as well. The person in the office still hadn't made any attempt to communicate in any manner other than hand gestures. The other rider told my friend that she had to press a button. Again let me remind you, she is visually impaired, she couldn't see a button. Once the other rider showed her where it was the person in the office responded thru an intercom system that was very difficult to understand. The other rider was gracious and assisted her with the information requested. Turns out she had to go to another office, upstairs! The other rider offered to assist her to the office. So, they went to the other office together my visually impaired friend and the walker assisted other rider.

The staff in both offices acted like they were inconvenienced to assist my friend.

While she was inside trying to purchase her pass I was outside trying to find a legal place to park. Directly across the street from the door is a parking lot with signs parking to the left is for Medical Arts use only "violators will be towed" to the right is a sign stating City vehicle parking only. About 3 rows back was another sign "construction parking"

I am told that prior to the pandemic, riders could purchase a pass by calling the office, pay for by card and the pass was mailed to the rider. She asked about that and was imformed, "we don't don't do that any more". Is there not an easier, user friendly system that can be used to accomadate our physically challenged riders?

In this age of electronics, is it not possible to have an app to assist with the purchase of bus passes, or even...

It's sad in what happen Nov 19 2023 in front of the hospital I was watching out for a old man in a wheelchair he came from the er in was very cold the lady from the bus station call the cops on me instead of asking what was going on She has me fix I can't get on any busses I'm not aloud going to the bus station what cause I did something good in your people didn't care to ask so wrong in I paid for my bus pass that now I'm not aloud to use I was hassle in I was looking out for that man he came close to falling out of that wheelchair if your people care more this world would be better instead of being Racist I'm proud I help that man in the cops did show up I told them my story in that man nose was bleeding you did wrong in I want my riding Privileges put back on the bus because you guys did wrong, I did nothing wrong. I was looking out for that gentleman. I was his angel today and I'm proud of myself cause I showed I cared unlike her on i got the man...

I just got off the 18 bus at the Cross Creek Mall food court. The 18 bus is at the end of the line of buses for the parking spaces. I don't see the 16 bus that I'm looking for so I decided to walk towards the front of the food court to wait on the 16 bus. I start walking from the 18 bus all the way up to the first bus parked, and cross the street. As soon as I cross the street, the 16 bus comes up and is still in the road behind the 18. All bus parking is full and I'm thinking the 16 is gonna pull into the next spot as another bus leaves. I turn right back around walking to the 16, and at least two buses in front of the line start pulling out. When I reach the 18 the 16 starts moving, so I go to a empty spot where two buses just left, and instead of the 16 pulling into the next parking spot it keeps going even with me waving for the bus to stop! It wasn't even a whole minute the 16 was there and pulled off!! Thanks for making my FAST transit...