Burlington — Local services in Federal Way

On Wednesday, 10/08/2025, I went into the Burlington in Federal Way by The Commons Mall, and the HORRIBLE experience I had there pushed me to write this review.

First off, the store looks like a secondhand shop. Clothes are dirty, wrinkled, or even torn. Boxes are ripped open and taped back together. It’s honestly embarrassing for a store of this size and brand.

I was there to do a return and exchange, and luckily I found what I needed. But when I got to the front, the checkout line was ridiculously long — as usual. And let’s not even talk about the service. There were only two cashiers, and one of them seemed more interested in chatting with her coworkers about personal stuff than actually helping customers. At one point, she even walked away from her register to talk to the so-called “security guard” by the door. Who does that?

After waiting in line for about 20 minutes (I can only imagine how bad it gets during the holidays), it was finally my turn. The cashier acted like I was bothering her by being there. Her attitude and lack of professionalism were beyond frustrating. Meanwhile, the “security guard” kept distracting the cashiers with personal conversations instead of paying attention to what was happening in the store.

When I finally finished paying and started to leave, the same security guard — who literally watched me check out — stopped me and demanded to see my receipt. I told her she saw me pay, but she said she didn’t care. She was so focused on checking receipts that she didn’t even realize she was looking at my return receipt instead of my purchase receipt. How does someone that inattentive even get hired for that job?

Burlington, you are definitely not Costco, and if you’re going to make customers stop for receipt checks, the least you could do is make sure your checkout lines move faster. Nobody has time to stand around in line forever just to be treated poorly at the end.

At this point, I’m completely done with Burlington. Between the poor service, messy store, and unprofessional staff, I will never set foot in one again. And believe me, I’ll be sharing this experience with my friends, family, and coworkers. If this is how Burlington continues to operate, I wouldn’t be surprised if your holiday sales take a serious hit — you can’t treat customers like garbage and expect them to keep...

They need to flush all the employees and re-hire. Ive done retail for 10 years and I get that its not everyones dream job, but most of these employees will hurt Burlingtons name. This would be a great location for undercover boss! or even a secret shopper. Came in to get a few things and instantly met with attitude not sure if its because of racial issues but most of the employees were like caddy teenagers with a chip on their shoulder. They need to understand that this is not high school, you cant just go around with your ego being disrespectful and side eyeing everyone. We were there around 7pm and the store closes at 12am so its not like we were taking away their time from going home. I know in regards to stores a lot of things are about how profitable a location is. These people at this location will hurt the profit as less and less people go to this location because of their uncanny unprofessional decorum. I will not be surprized if this locations closes down in a few years. I know I might just get a response that merely just apologizes for the experience. But you really need to look into this location and how it treats it customers, go in disguise and...

On this store I return one item the price of the item was $34 the customer on the register asked weather I need a gift card or cash back I side gift card I take my gift card and I want the same store a couple of days later Ii pick some stuff whan I give my gift they told me it has only $1 on the gift car the Manger she came I explne to her the return item value was $ 34 she was vary vary rude even she didn't toke tome 5 mints she told me she is not gone do anything she left me on the regester I was was vary disappointed I aske her namto make file complne she refused to give the page name than final the other employee gave me number to complne this time I came out the store at this time out side this time the police came to me I really shocked b/c even she didn't toke to me 5 minutes I was gating number from other employee I explne and I showed them they the returned item price on my pone then they told me to make complne to her and left me I am vary sad 😔 now am gone take my issue to the court this is my experience in Bernlgton fedral way...