St. Francis Hospital — Local services in Federal Way

Patients diagnosed with panic attack disorder deserve treatment too instead of being discriminated against like your nurses did to me yesterday. I cannot believe how incompetent your nurses were today, they completely traumatized me. I am diagnosed with panic attack disorder and have an extreme phobia of needles so they have it in my chart that I have to be given anxiety meds so they are able to take my blood and put in an IV which they always just give me an anxiety meds shot in my shoulder (which I dont mind cause it's just a little poke and is in my shoulder which doesnt bother me because it's not going into a vain.) so today when I went in with an emergency because I had a severe allergic reaction to the meds they gave me for my sepsis infection. I told the nurses that I have to be given the anxiety meds shot in the shoulder b4 they take my blood and give me an iv and these 2 nurses, which I'm pretty sure are still in training (if they were actual nurses) decided it would be a good idea to try and hold me down in the middle of a panic attack to try and take my blood instead of looking in my chart like I asked them to in order to give me the correct anxiety meds so they could take my blood. They also didn't know the name of my Dr. that was seeing me in the ER when I told them his name (which I know because he was the same Dr. who originally pescribed my meds last time I was there) and they told me there is no Dr. here by that name so that freaked me out even more so in the middle of them trying to hold me down during a panic attack I freaked out and ran out of the er after repeatedly telling them to look in my chart for the medication I have to be given so they are able to take my blood and put in an iv because my panic attacks and needle phobia are severe and involuntary. I am now at home with a fever and infection without antibiotics because I did not get the care I needed because the nurses either didn't know what they were doing or were too lazy to check my chart or ask the Dr. for the medication I needed. At this point I don't even know if they were nurses, I wish I could have recorded how barbaric they were towards me, there is absolutely no way they have had any nurse training with how they were acting. The hand they tried take blood from hurts so bad and is swollen up like a balloon, I have never had that happen when getting blood drawn ever and they completely traumatized me. Why do you have nurses working who are too lazy to look at someones chart or ask the Dr. to see which medication they need? That is completely unacceptable and so incompetent. I would either like to speak with the hospital administrator about this or for them to be made aware of this because there is no excuse for how these nurses acted or how they discriminated against me because of my diagnosed panic attack disorder, they were downright barbaric. Another thing I forgot to mention is they also tried to lie saying that "because you have a different er Dr. than last time we can't give you the medication you need." which their lie fell apart when I told them this is the same dr. that saw me last time I was in the er. This is not a joke these are peoples lives in their hands and it's really sad. There are alot of wonderful Doctors and Nurses that work here but these 2 nurses saw me yesterday are not. Patients diagnosed with panic attack disorder deserve treatment too instead of being discriminated against like these...

Overall experience went well in the Emergency Room finding out my brain tumor had returned, which was reason why I was admitted. I was visiting from out of state and was experiencing effects leading me to think I had another seizure in my asleep. My husband and I checked in and everything went well I was seen within 20 minutes and received a CT headscan and an MRI image. The results came back and showed that my tumor had started to return which was the cause for everything I was experiencing. The staff knew I was from California and explained I would be flying back in couple days. So they prescribed me what I needed, which I'm familiar with from experience. I'm very greatful the only inconvenence was not taken into consideration I'm not from Washington also understanding I would be flying back to California in couple days also I clarified I was staying about 40 ~45 minutes away from the hospital, nobody didn't think or offer to make it convenient to give me my print report and CD images of the CT headscan and MRI that had been done. I was so out of it I didn't even think to ask cause of my pain and all I was experiencing to inquire of what was needed . I thought it would have been an easy transfer of the information to be sent to my Nuero Surgeon located in California. I was discharged and the next day I immediately scheduled an appointment to see my Nuero Surgeon in California when I returned back to California but was told they needed the images and report. So I gave them the number to St.Francis Diagnostic Imaging Department and they were told I had to be the one to request by law. So I called and requested , each time I called it each person gave me different information of how to do so different and timeframes. I was going back and forth contacting my Nuero Surgeons office and St.Francis Diagnostic Imaging Department. On my 3rd call to Francis Diagnostic Imaging Department a lady by the name of Jennifer answered, I explained to her the situation and she said not to worry she will take care of everything and they should have it within 2 business days. I then contacted my Nuero Surgeons office and let them know to look out for it. I thought It was all taken care of but something inside told me to confirm everything, cause it's a life or death situation. I then contacted St.Francis Imaging Diagnostic Department to make sure but when I spoke with the person who answered she double checked for me and showed no record of what Jennifer had told me . She then told me a different timeframe and said it can only be sent out by FedEx if I provide a tracking number which I would have to get from my Nuero Surgeons office. She said I can pick them up myself but I didn't have the strength nor energy to do so , and lso gave me a different tomeframe for the ETA for mail delivery. I feel that all this could have been handled differently if the staff in the Diagnostic Imaging Department or ER room had a little Consideration or bit more Common knowledge for my situation considering the state of health I was in. The Diagnostic Imaging Department employees may need to receive a little more attention in training and clarification about timeframes and procedures so that this can All be avoided to the next patient who may encounter the same problem I...

Do not go here. I jus had a baby on the 22nd if December 2016. I tried to go to St Joseph in tacoma but my doc insisted on me gong to St francis for his time schedule. I went along and wish I hadn't. The staff was great actually. The nurses that came along thru out the whole procedure made us feel welcomed and we're really really nice. Now the ladies back in the birth center, had horrible attitudes and they were extremely fake and we'll judgemental. My procedure was done and I was shipped to another room along with baby. The ladies back in the birth center were rude. Wen one of the nurses came in, I told her thay I noticed my son jumped in his slp and had a fast rate at breathing. She blew me off and told me it was nothing. Then she came in and actually saw him do it herself and asked to send him bk to the nursery. They brought him to the nursery and noticed what I was talking about. They ran so many test on him like a pig. I was ok with it at first because I wanted to make sure my bundle of joy was ok, but after test after test and day after day..I was time let up and ready to have my baby in my arms. They kept him bk in nursery hooked to machine. I didn't want to see him like that. I let them monitor him of course but to jus kp him on the machine and I hv to come see him in wires. And then wen my husband and I came to see him, faces were mad as if we were bothering the gals being there.this is our child!! The doc took her dear time as she went from her clinic to the hospital. One nurse told me that the test she was running only took a hr to run...so y was it taking so long? She was taking her dear time..we wanted out and home with our baby ..Christmas eve had hit and thank God they still haven't found anything yet. I told then that that day I wanted to leave, I had had enough. She told me she needed to monitor him one more day and told the nurse he could stay in the room with us this night. While feeding my son, I over heard the nurse ask what time should they let him go with us to the room...I don't think the doc think I heard her...but she looked at the nurse and said "choose a random time" and bussed out laughing claiming it was a joke. I didn't see the nurse crack one smile..she too was upset seeing us come and spend time with our son in wires and wanted home while the doc played around with time. I had almost 4 ppl from bk there come ask me if I had done any drugs with my son before or while in the womb. I was so pissed ! Thay is so disrespectful talkn about he show signs of a child from withdrawals. The nerve! First off ima Christian. 2nd, I've seen crack babies. Look on utube. My son had no symptoms. He basically slept like a champ, but wen his pacifier would fall or wen he moved his hands it startled him. After being around him and watching him, we all noticed why he shook like thay randomly. He was startling himself. And waking himself up . So we bundled him with his arms in the blanket and noticed the change. The fast breathe he was having was because he was used to breathing in the womb , now getting adjusted to breathing outside the womb. The doc asked me again of drugs. The last nurse before discharge asked me again about drugs. I was pissed hurt and upset. On Christmas day they release us. ..I'll never...