Xfinity Store by Comcast — Local services in Federal Way

I'd give them no stars but you are required to select one. Ok so here is my story....This past September an xfinity/Comcast driver from the Federal Way dispatch center hit and killed my dog on our private drive. He hit my dog two times, proceeded to the end of the dirt road, turned around with out stopping and attemped to leave the scene. After I stopped his vehicle he proceeded to tell me "he did not know" even though I was less then a cars length away screaming at the driver and he ran him over twice. He did not hear me, see me or see my dog or feel himself run him over twice? Are Comcast drivers that oblivious? After the incident I contacted comcast. I was hung up on 4 times before my situation was finally in the hands of someone who took it seriously. There was no report of a dog being hit that day. Comcast also looked up all 3 addresses on our dirt road and had no explanation as to why the driver was there. Myself and my neighbors do not use this company. After a few days past I was contacted by Federal Ways Supervisor for that dispatch location. She said the accident was "reported" all the sudden. I then asked since it was a company accident in a company vehicle were the proper steps taken and was the employee drug tested... She answered "NO " and then told me the driver was still working for them. Then when I asked why? Her response was "I am not prepared to answer that". Very shady! Soon after that I was contacted by Comcast insurance company. For the claim THEY opened... I spoke with the insurance lady who was never given the whole story. She told me that in Comcast report that specific driver was on our private drive testing for random gas leaks.... That's the biggest crock ever, if I am not mistaken they are a internet/cable company. Now Im really thinking they are being shady. This company did not even offer a legit apology. That dog was one of my children, it could of been one of yours or an actual human child. This company only drug tests at date of hire... They do not follow procedures properly after accidents involving company vehicles, they have careless drivers on the road and they could care less about you, me, & the lives of our pets...My whole situation shows it. Accidents happen yes, but how you handle it shows your character. I've been waiting since it happened for a proper explanation and apology from this company. All I have is a traumatic memory that I replay every time I look at our driveway and a very lonely pug who misses his twin brother deeply. This company does not know the pain they caused this family, nor do they care to do anything about it. Please think of our story before using this company for your internet/cable...

Visit this store at your own financial peril (IMHO). I say that cuz I went to the Federal Way Xfinity Store to get a new set top box and register my new Internet modem. The agent was friendly, did what was needed, and suggested that my family move our Verizon service to Xfinity mobile, claiming we could save lots of $$$. We discussed the matter, I have him some information , he sent a text message and told me I needed to click the link in the message. The link does NOT provide any sort of warning that selecting it will incur activation fees and or that clicking the link constitutes approval to move our phone service. Prior to clicking the link, I told the agent the Verizon account was in my wife's name and that she and I would need to discuss the matter before moving the accounts over. He stated - verbally committed in fact - he would NOT move the accounts over until today. I' called 2x this morning and left voicemails stating that we decided NOT to move from Verizon to Xfinity... Voicemails were left cuz the Sales agent didn't answer his phone, not did he call me back to confirm our that our numbers weren't moved. I went to the store to get the confirmation and what I got was the run around, along with being told I had to go to Verizon to move my numbers back. Went to Verizon and they told me the numbers were never ported to Xfinity so all was good.. except they could and should have just told me that at the Xfinity store!!!! Very typical bulls__t for Xfinity customer service. Went back to Xfinity to ensure they cancelled my mobility phone service. Turns out they did NOT cancel the 5 phone lines so I directed them do that and I waited at the store to get verbal confirmation in front of other witnesses and store staff in case this becomes a legal issue. I say that because the female "manager" snuggly informed me the lines were cancelled but that I will have to pay a $10 activation fee for each of the 5 lines that were never used by the phone numbers that were never ported over. I informed her I will not pay the fees because I got zero use out of the service , did NOT sign anything agreeing to an activation charge, and was not told by the agent that clicking the link he TOLD me to click constitutes agreement to activation charges. I would NOT have clicked ANYTHING cuz I told him up front that I needed to discuss with my wife. So..

Due your own due diligence before going into this store for anything besides getting and returning a TV...

Just wanna share with you guys what happened to me today at Xfinity after waiting in the waiting area for about 35 minutes one of the representatives named Bill call my name so he can help me out with whatever issue I was having with my Xfinity account as soon as I sat down on the chair I saw him grabbed a little cloth and started cleaning his watch. I was trying to show him on my phone the error message that I was getting on my TV to what he didn’t pay attention to. He didn’t even read it. I am trying to explain myself to him, but he did not show any interest on what I was Busy trying to clean his watch he proceeded to give me the quickest solution, but still not answering my questions. He was talking on top of me. He was not letting me explain myself. I got to the point where he said I can’t help you any further because we need to send out a technician after explaining myself to him a few times he didn’t seem to have a bit of interest on what I was saying, I ask him if there was anybody else that I can talk to and that’s when his voice changed and started talking to me in Spanish, which I didn’t appreciate because my conversation with In English, I then proceeded to tell him that I didn’t need him to talk to me in Spanish that I understood what he was saying. He then proceeded again to tell me in Spanish to go sit I asked to talk to a supervisor which he denied, and he said at this point, I am going to call the cops on you and I said call the cops on me for what he threatened me to calling the cops on me a few times just because I asked to talk to a supervisor because I felt I was not beans treat with respect, by then he had her threatened me a few times to call the cops on me. I don’t know for what reason then he went to the back of the office called a supervisor named Brandon. Were both not helpful they both make me feel threatened and when I tried to talk to the supervisor about how the employee was threatened me to call the cops. He didn’t want to hear about it. He shot me a few times and said what’s your problem? What are you here for? The service here is always bad. I feel that the people here at the store are not properly trained or they feel that because there’s not a number where we can call and put in a complaint they can treat you however they want. So I went ahead and called the cops myself, and I am filing a report against the employee I feel threat and I felt Threat And discriminated by both supervisor...