Best Buy — Local services in Federal Way

I recently was there to pick up a keyboard that a friend had ordered online, and specified that I pick up at the location.

I ran into a cashier by the name of Zach.

As I arrived, I gave him the order number and barcode from the email and informed him that the product was already paid for and I was only picking up. (Considering the line I was in was specifically for ITEM PICK UP) For some reason he could not find the product in the back. He asked if I could just grab a keyboard from the floor and bring it over so he could process the order. Again, I told him that the product was paid for and that I have the barcode he can scan right on my phone.

He has troubles trying to figure out what to do, and comes up with his own resolution to try to re-process the order because he claims the machine wasn't allowing him to do anything to continue the order. He cancels the order, and then tries to ask me to "PAY" for the product again in person. At this point, I had informed him a third time that the product was PAID to begin with, and that I only came here with the intent to pick it up as it was a gift. Therefore I was not expecting to pay, nor was I able too since I was "gifted" the product. He blanks out for a few seconds and then realizes his mistake, and tries to come up with again more solutions to an already problematic issue.

He calls over his manager some time over, and his manger Cliff then tries to convince me that the product that I had been here to pick up was probably not ready to pick up and believes that I misread the email like "Many other customers" that same day. I show him the email, and he pauses for a moment realizing that he made a mistake of trying to play down someone who has previously worked in the service industry before. He then instructs the previous rep to contact someone from the higher-up's to re-process the canceled (paid) order so I can be on my way. The manager walks away, not even trying to help me and proceeds to help another customer assuming the problem would resolve it's self.

At this point I've been here for about 30-40 minutes waiting for gaps for as long as 5 minutes in random intervals. Then I hear from Zach that the order cannot be reinstated and says my only solution is to re-order the product online and return tomorrow to pick it up.

It's hard enough I have to work almost every day and my lack of free time restricts my ability to freely drive from Seattle to Federal way, but the next issue is that he just tries to say sorry like that will do any good. He admits that he made a mistake, but the problem isn't that he tries to apologize, it's that he has no proper training to resolve an issue he had no experience or training for. He tried to solve a problem, and created an issue which caused issues for other shoppers WAITING for me to finish my transaction because of the cashiers mistake.

My friend then tried to contact corporate to bring this to attention. They promptly offered only a $10 gift card to recoup damages from the situation. In the end, we were forced to re-purchase online, but with free expedited shipping.

The manager was as useless as he presented himself, and gave no attempt to help resolve my issue. The cashier however tried, but due to his own mistakes was not able to recover from it.

I'm never coming back to this location, and I hope these two people lose...

Who wouldn’t like to shop at Best Buy? I bought most of my electronics from here for many years. My first TV, DVD, and Boom Box were from here. However, I am unhappy with my recent experiences. About a week ago, I bought an over the range microwave and a clothes dryer from Best Buy. I regret that I did not try Lowes first. Best buy has many great people in sales, and their call center operators are exceptional with customer care. Yet there is clearly some room for improvement in their system.

When I bought an open box Samsung microwave from Best Buy at Northgate, I was told that it has all the parts and accessories. I came home then found the mounting bolts and brackets were missing. I was able to reuse the brackets from my old Whirlpool, but I could not use the same mounting bolts due to the size difference. I called the Northgate Best Buy, but the sales associate aplogized then told me to return it to the nearest store which was this Best Buy. All I needed were the bolts so I called Federal Way Best Buy to see if they keep any mounting bolts, but they didn't. They told me to return it and buy a new one. However, they did not even have the same microwave in stock so I had to get it from their warehouse in Kent. I asked if any discount can be offered for all the trouble I went through that day, but the manager refused. I was told that I might be able to find some bolts at Home Depot or Lowes in their hardware section. I already knew that Lowes had the same microwave, and I had 10% coupon from them. So Instead of going to the hardware, I went to the appliances. I found that they were selling the same microwave for $30 cheaper, and I was still going to get 10% off as well. In the end, I didn’t even have to buy the microwave because the salesman gave me the Samsung mounting bolts for free.

Right now I am waiting for the Best Buy delivery team to deliver the dryer I bought about a week ago. They were supposed to be here between 12:00-4:00. Around 3, I received a phone call saying that they will be here between 4:00-4:30. It's 5:40 now. They are not here, and there is no communication about this delay. I need to leave home now, and I am going to request refund. I am planning to buy the same dryer at the Lowes. I know that I will be able to get 10% off with their coupon and their installation cost less. Hopefully, they deliver on time. —————————————————————

I am editing this review at the end of the day. I called Best Buy while driving, but I was not able to get the refund. The dryer was “in transit” in their system. At 6:30, a lady from delivery called me and explained the reason for the delay. She apologized and gave me a $50 gift card. Delivery guys came at 7:30. They apologized and shared the trouble they went through which was understandable.

Hopefully, someone from Best Buy reads this and make some efforts to bring changes in their system. All sales people, operators and delivery men were nice, but the manager at this location may need re-education from...

Extremely Disappointed with Best Buy Manager, Myles

I am writing to express my deepest disappointment and utter dismay with the recent incident that occurred at your store involving the manager named Myles. I regret to inform you that my experience at Best Buy was nothing short of appalling, and I feel compelled to share my unfortunate encounter.

My family and I visited your store with the intention of purchasing appliances for our new house. We were excited to explore the wide range of options available and invest a substantial amount of money in this significant purchase. Given our budget and requirements, we were confident that Best Buy would meet our needs.

However, our visit took an unexpected and distressing turn when we encountered Manager Myles. It pains me to recount this, but his behavior towards my wife and mother, who both wear hijabs as part of their Muslim faith, was completely unacceptable. Instead of treating them with the respect and dignity that they deserve as valued customers, Myles chose to discriminate against them based on their religious attire.

To our disbelief, Myles escorted us out of the store, leaving us feeling humiliated and unwelcome. This blatant act of prejudice not only tarnished our shopping experience but also left a lasting impression of intolerance and discrimination associated with Best Buy as a whole.

It is disheartening to think that in this day and age, such discriminatory behavior still exists within a reputable establishment like Best Buy. We expected to be treated fairly and equally, regardless of our religious beliefs or appearance. Sadly, Myles failed to uphold this basic principle, thereby tarnishing the reputation of your store and the trust we once had in your brand.

I implore you to take immediate action in addressing this matter. Discrimination should never be tolerated, especially within a customer-oriented environment. I sincerely hope that Best Buy will demonstrate its commitment to inclusivity, diversity, and customer service excellence by thoroughly investigating this incident and taking appropriate disciplinary measures against Myles.

I trust that you will address this issue with the utmost urgency it deserves, as it is crucial to rectify the damage caused by this regrettable event. Restoring our faith in Best Buy and ensuring that no other customer experiences such discrimination should be your top priority.

I eagerly await your prompt response and resolution to this matter.

Also, please keep in mind I spent over $15k within the past...