Best Buy — Local services in Ferndale

BUY'ER BEWARE. OPEN ALL PACKAGES BEFORE LEAVING THE STORE!!!!!!! MY WIFE AND I BROUGHT A SAMSUNG CRUVED MONITOR FROM THIS LOCATION ON 9/21/24 AT AROUND 10:30AM. THE ITEM WAS DISCOUNTED COMPARED TO THE OTHER MONITORS IN THE STORE, BUT NEVER DISPLAYED THE ORIGINAL RETAIL PRICE OF THE ITEM ON THE SHELF TAG.. THE ITEM WAS NEVER LISTED AS USED OR REFURBISHED WHEN ON THE SHELF OR ON THE PACKAGE. WE WOULD ONLY FIND THIS OUT LATER WHEN WE GOT HOME AND OPENED THE PACKAGE.

UPON OPENING THE PACKAGE , EVERYTHING LOOKED NORMAL UNTIL I LOOKED ON THE BOTTOM OF THE MONITOR STAND AND SAW MULTIPLE SCRATCHES. " I TOLD MY WIFE THAT THIS MONITOR ISN'T NEW, LOOK AT THESE SCRATCHES". SHE REPLIED " THATS PROBABLY WHY THEY HAD IT LISTED AT DISCOUNT". OK, FINE I CAN LIVE WITH SOME SCRATCHES ON THE BOTTOM OF A MONITOR STAND. NO PROBLEM. BUT THE PROBLEM CAME WHEN TRYING TO ATTACHED THE STAND TO THE MONITOR AND IT WAS THE WRONG STAND FOR THE MONITOR. THE SERIAL NUMBER FOR THE CORRECT STAND IN THE MANUAL IS LISTED IN "C'S". THE SERIAL NUMBERS ON THE STAND WE RECEIVED WAS MARKED WITH THE LETTER "B". SO OFF TO A TRIP BACK TO BEST BUY.

WE GET TO CUSTOMER SERVICE AND WE'RE GREETED BY AN ASSOCIATE BY THE NAME OF JOE. A BLACK BALD HEAD GUY WITH A BEARD AND KIND OF STOCKY TO HEAVYSET. HE OPENS THE PACKAGE AND WE EXPLAIN THAT THE MONITOR DOESN'T FIT ON THE STAND AND THAT WE RECEIVED THE WRONG ITEM. HE PROCEEDS TO GRAB ANOTHER ASSOCIATE AND THEY HEAD TO AN OFFICE A FEW FEET AWAY. THEY TALK FOR ABOUT FIVE MINUTES AND THE BLACK GUY COMES BACK AND TELLS ME THAT THIS ISN'T A BEST BUY ISSUE. IT'S THE FAULT OF THE MANUFACTURE. I STATED "HOW ? THIS ITEM WAS ON YOUR SHELF WITH NO USED OR REFURBISHED TAG ON IT. WHAT DO YOU THINK IT BROUGHT THIS MONITOR BACK WITH A OLD PART JUST TO GET MY MONEY BACK?" ALTHOUGH HE DIDN'T STATE YES. HE FACIAL EXPRESSION TOLD ME ALL I NEEDED TO KNOW. THATS EXACTLY WHAT HE THOUGHT. I REQUESTED TO SPEAK TO A MANAGER.

SO AS HE GOES TO GET A MANAGER, THE GUY WHO HELPED ME IN THE STORE ON MY INITAL VISIT SHOWS UP. ITS ABOUT 1 PM NOW. HE SAID HE REMEMBERED HELPING ME AND WHAT WAS THE PROBLEM. HE TRIED TO ATTACHED THE STAND TO THE MONITOR BUT COULDN'T. AT THAT MOMENT ANOTHER ASSOCIATE CAME OVER TO DIAGNOSED THE PROBLEM AND HE COULDN'T ATTACHED THE MONITOR EITHER. FINALLY THE JOE RETURNS WITH THE STORE MANAGER AND THE TWO ASSOCIATES WHO WERE TRYING TO ATTACHED THE MONITOR SAID THIS IS THE WRONG STAND. THE MANAGER WHO IS RUDE " A SHORT WHITE GUY WITH GLASSES TELLS THEM TO DISPERSE.

THE MANAGER TELLS ME IN A RUDE TONE THAT HES GOING TO GIVE ME A REFUND THIS TIME. THEN HE PROCEEDS TO TELL ME THIS AGAIN AS IF HE SUSPECTS THAT IVE TRIED TO SABOTAGE THE PACKAGE AND ITS ITEMS TO GAIN A REFUND AND THEN WALKS OFF. I RECEIVED ME REFUND BUT WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN. CUSTOMERS SHOULD NOT HAVE TO PLAY RUSSIAN ROULETTE WITH THE ITEMS THEY PURCHASE BECAUSE BEST BUY ISN'T CHECKING ITEMS FROM THIRD PARTY SUPPLIERS. OPEN ALL ITEMS BEFORE LEAVING THE STORE OR YOU PROBABLY WONT BE AS...

On 12/24 I went to my local Best Buy to return a defective television that I picked up 15 minutes prior. When I arrived, the store was not busy. The customer service center was closed and so I went to the register area for assistance. The cashiers at the register area were polite and offered to send someone out to my car to assist with bringing in the television. While trying to find someone to assist me with the television the acting managers (Tabitha) interrupted the conversation and informed me that I needed to take the television to geek squad. I said okay and went to retrieve the television from the car with the employees assistants. When we returned to the store the employee said “there is no one over there, so we will take it to checkout”. When we arrived he plugged in the television and he and the cashier inspected the television. After their inspection they both confirmed that there was no physical damage and that it seemed to be a defected purchase. Tabitha, the acting manager interrupted again and said, “we don’t usually take back defective items, but as a courtesy. I’ll do it this time.” I re she said.stated what she said and asked with no physical damage and a 5 yr protection plan your doing this as a courtesy? So, going forward I need to open every item I purchase in store to make sure it works before I leave? She replied, yes if you want to make sure it works. Yeah, she said this with a straight face. As she sent me and the employee to geek squad to return the television. She than went to the door and sat down and talked with the security guard for about 30 minutes while the staff processed my return. The staff at Geek Squad were great, that’s the only reason I’m giving them two stars.

This was one of the most stressful returns ever. I would not recommend this location at all; not even to pickup your items if you can avoid it, do so!!!

Update*

After returning the original television back on December 24th. I am just now receiving my $79.99 refund for the protection plan I purchased for the television. Almost 3 months later…what a joke!!

P. S. This is what they were doing while myself and another customer were waiting for help. Standing around, talking and ignoring their customers. Horrible customer service Glen...

Subject: Appreciation for Excellent Service at Best Buy

Dear Best Buy Manager

I am writing to express my utmost appreciation for the exceptional service I received at your store recently. I had an urgent issue with my iPhone, which left me with an unresponsive screen. Despite spending over an hour on the phone with T-Mobile without a resolution, I was feeling quite frustrated and anxious, especially since I had an important overseas flight scheduled for later that day.

With little time to spare, I decided to visit your Best Buy store without an appointment, even though it was a snowy day. To my delight, the staff at the store did not hesitate to assist me. I was promptly greeted by Dylan and Bernard, who both demonstrated a high level of professionalism and knowledge.

Dylan and Bernard were attentive listeners, patiently understanding the problem. They quickly assessed the situation and efficiently resolved the issue, all while ensuring that I understood the steps they were taking to rectify the problem. Their expertise and problem-solving skills were truly impressive.

I was particularly impressed by the exceptional customer service I received from Dylan and Bernard. They went above and beyond to assist me, despite the lack of staff. Their willingness to help me without any hesitation made a significant difference in my day and alleviated my stress. I am truly grateful for their outstanding support.

I would like to commend Dylan and Bernard for their exceptional service and their unwavering commitment to customer satisfaction. Their dedication and professionalism reflect positively on your store and the Best Buy brand. Please extend my heartfelt thanks to both of them for their exceptional assistance.

I believe it is crucial to acknowledge and appreciate outstanding service, and Dylan and Bernard truly deserve recognition for their efforts. Their exceptional customer service has made me a loyal customer of Best Buy, and I will not hesitate to recommend your store to family and friends.

Once again, thank you for the outstanding service provided by Dylan and Bernard. I am incredibly grateful for their assistance, and they are a true asset to your...