Hampton Inn Baltimore/Glen Burnie — Hotel in Ferndale

The four star was only because there's limited nearby parking, IMO. If you expect to park at the hotel, you need to be early, and/or know how to parallel park, or be a Diamond member. They get a nice long line of parking right next to the accessibility parking. Which is fine, I suppose. It's a "perk".

We ended up at the next lot up an incline, most of our stay. We are both limited in mobility and, unfortunately, can't obtain a parking placard yet (long story). I will also say that, given the nearby limited parking, only two disability spots is quite... disappointing. Especially given the Diamond members have six spots in that same space, closer to the door. I understand perks, but I'll be blunt: disability accessibility is far more important than membership parking. Full stop.

Also, be aware that you should keep an eye on the account you use to pay for your stay. Make sure you have far more in there than you need because their system can accidentally charge more than once if there is a transaction hiccup. When we approached the staff about it, they did their best to be helpful and the manager (totally awesome person, btw) offered to follow up with the company if the charges didn't correct, afterward. Thankfully we had a means to cover it, so just be aware. Probably a good thing for any hotel stay, yeah?

Let me be clear about the transaction hiccup and the parking issue. I never felt like any of the staff were in any way dismissive or unhelpful. All of them were helpful and kind, within their ability. Heck, we asked for some trash bags at one point because we generate trash (imagine that!) and prefer privacy and by the time we got from the front desk to our room, the fellow who handles stock, and I'd bet a dozen other things behind the scenes, was there with two large bags, a smile, and a fistbump. Awesome :)

In any case, I only found myself disappointed by the limited accessibility parking, seemingly in favor of perk parking. It would be wonderful, speaking as a person with disabilities and for so many others who need to travel and have disabilities, to see that parking expanded. If they can solve it without too much hassle for other patrons, go for it. But give it careful consideration.

Oh and I should add, one of the staff during breakfast is the sweetest, kindest person I've seen in quite a while. I wish I knew their name, so I could accurately direct praise, but if you happen across someone pleasant, helpful, and who thanks you for "having breakfast with her", be sure to praise her to management. Morning can be so rough for travelers and having someone like her there makes mornings easier to bear.

tl;dr: Good Hampton, food is right and good, great staff, needs better accessible parking. Watch your account, just in case. Mysteriously-fascinating-awesome-behind-the-scenes-guy is awesome and on point. Sweet-breakfast-staff-person deserves a lot of praise. Give both a raise. No, they didn't ask me...

When we checcked in, there was a fairly noticable puddle on the floor of our bathroom, between the toile and the sink. My Husband told the Desk Clerk and he said he'd have Maintenance take a look at it. When we came back from dinner, it was still there. My Husband went back down to the front desk. The Desk Clerk said they're not allowed to go in a room without the guests there. They've done it at other Hilton properties in the past, but if this is the policy, he should have told us that, as we headed out the door for dinner.||The Maintenance Man quickly arrived. He said it looked like someone had sprayed disinfectant on the floor, but he'd mop it up. Since it was wet, I unpacked. When it had dried out, or so I thought, I went in to take my shower. The puddle had re-formed. Every time you flushed the toilet, water came up through the tile grout. We should have changed rooms, but we were both so tired after a long day, we just needed to relax. So we put the bath mat over the spot to absorb the water and were very careful not to slip on it when we went into the bathroom.||This is an older hotel. The carpet in our room and drapes looked new. However, the furniture is very worn and needs to be replaced. The corners on the TV stand are badly worn. The veneer on the nightstand is chipped off inone spot. Just looks old and run down. The bathroom is looking very tired. They've replaced the tile on the floor but the tub and vanity need a face lift,. And that door plus the one to the hall are chipped and peeling on the bottom.||At breakfast the next morning, I used the hot water to make coffee with what I brought, since I like Taster's Choice the best. The water wasn't hot. Got cranberry juice to take pills with. It was the palest pink possible. Wanted a bagel. No bagels or English Muffins at 7:30 AM. So I took some potatoes and one piece of bacon. That was the only piece that had been cooked well. And there was a huge amount of grease under the bacon. I looked at the scrambled eggs- they were sitting in water. Disgusting. We've eaten in tons of Hilton properties since becoming a Hilton Member and this was the worst food I've ever had in one. Barely edible. My Husband finally saw the person who worked there hiding out in the back area. He told her about the cranberry juice and she replaced it. before she disappeared again. Still hadn't brough out bagels or English Muffins when we checked out at around 8:10. ||I know this was one of the cheaper Hampton's we've stayed in, but as they say, You Get What You Pay For. Do spend...

All I am going to say is this . This location will lie to you and if you show up at 1:39am and ask if any rooms available and pay for 1 night it is obvious that check out time is noon the same day cause 1:30am is the same day as 10 and a half hours later when it's noon and you paid for 1 day. And to top it off there are multiple issues with room and service and Breakfast starting from 1:30am till 7am when finally get to bed and I am a stage 4 cancer patient that isn't expected to live 6 months if I am lucky. I only sleep 2 hrs at most my wife would have had 6hrs to sleep at most because of everything. The location manager will tell you after explaining everything that he will talk to the general manager and see what can be done cause at $145 a night and all the issues and was expecting to be in bed at 2am not 4hours later then have to check out 6hrs after that and said manager never get back with you and you go to check out at noon and told no your check out is noon the next day you or I feel like ok he did something about it, well no secretly they extend your stay and then try to charge you for 2 days when you only authorized 1 day and so before I discovered this I ask to pay for another night told is booked up only to be lied to cause website says rooms are available and with Hilton corporate on phone they see same thing rooms available. When location confronted not know corporate listening on speaker phone get caught lying all because I have cancer and bandages and staff can't stop staring like I am disgusting and probably a drug addict due to bandages and that I was 370lbs 10 months ago and I am 195lbs now my body is sunken in and deterating. Corporate after 3 supervisors last one says there is a process regardless if I could pass away tomorrow before the 72 hrs time frame. Stay away seriously. No care or compassion for terminal cancer patients that are disabled and don't care. Also they have mold on their bagels. Sad cause Hilton used to pride themselves on customer service and...