Hy-Vee Market Grille — Restaurant in Fitchburg

What Happened?! I used to love this place. You can tell that a lot of money was spent to make this a beautiful place to dine. We used to meet friends here for a mid week get together. Went there last night and had to wait at the podium for quite a while until the three staff members leaning on the bar looked up from there phones to notice that we were standing there. We were handed a paper menu and asked, "Do you want to place you order at the podium and get your own silverware and stuff or do you need an actual server." Looking at this place you would not think that would even be a question. The menu was severely downgraded and the servers were kids that had little to no training. We are not buffet people but since the Sushi that we used to get was no longer on the menu we figured that the buffet would be out only option. Clearly the food had been sitting a while. Not one of the people at our table enjoyed the food or the experience. Such a good original concept, not sure what would have prompted such an about face, maybe they should have just tweaked a few things before throwing out the baby with...

Major staffing shortage leading to considerable issues with order correctness. They said they were out of some items and refunded them but missing a different item I paid for still. Also I ordered the Chinese dinner for two and they sent me two entrees meal instead which is much smaller and cheaper! They overcharged me basically and my kids are disappointed in the amount of chicken. I don’t see the contact information for errors in orders they sent for previous orders. This is happing often with every order I try here so I don’t recommend online ordering whatsoever until staffing issues get better. Don’t blame this on vaccination requirements this has been an issue for way longer than that. Don’t blame this on any stimulus checks also has been an issue longer than that. Maybe we just need to open our boarders give more green cards and allow more citizenship because birth rates suck right now and covid isn’t going away so there will always be a labor shortage. We...

I learned the hard way so don’t let it fool you! Hy-Vee Market Grille is now Hy-Vee Market Grille Express. They should have just called it ‘Hy-Vee Market Grille Microwaved’ since they brought the food out with one of those covers on the plate to keep your food from getting the microwave messy. The chicken was also extremely rubbery and not worth eating at all. Classic microwave symptoms. On top of that our server failed to offer any sort of fix to the situation. To add to it, the girlfriend hates gingerbeer so ordered a mojito and the bartender somehow managed to put ginger beer instead of soda water and offered no fix again. Disappointed as previously I would have given Hy-Vee Market Grille (not the express) 5 stars as they had a wide variety of food that actually felt like a restaurant and a...