The Healthy Place — Local services in Fitchburg

Update - Tim, the owner, reached out to me to discuss. He was understanding and appreciative of my situation once I was able to give him more detail into what happened on this particular transaction. He genuinely cares for and about individuals in the community and their health and well-being. I will continue using the Healthy Place as a trusted resource when it comes to my own health and well-being as this was one negative experience in many years of positive interactions. Very disappointed in this transaction. I have been a customer a LONG time and I have always been loyal to Tim and the "Apple Wellness" store and staff. I have purchased many items, some to try to alleviate symptoms, and I've stuck with month over month. I have set up subscriptions for monthly product delivery and often seek advice from team members - which I've always appreciated. When I tried to do a return of products I was given a major hassle (and "education") on the policy even though there were extenuating circumstances which Andrew from the Fitchburg store could have cared less about and made that clear to me. I know there needs to be policies & generally I would have no issue - in this particular case I was advised by a physician to stop taking a supplement (which I had purchased several months of in the Summer when it was on sale so it would last me through the Fall). I had just opened the last bottle when I was told to stop taking it (for now). He fought with me about the return (for credit) because it was over the 30 day time frame (even though I bought 5 months' worth to get me to this point) so the current bottle I wanted credit for was only a week old AND it was by advice of a practitioner to stop taking it. I've never researched other supplement retail stores because I've never felt the need to do so; I hate to have to start now but this encounter soured my thoughts on a lot of great...

I purchase CBD capsules for my autistic brother that seem to help him a lot. Medicaid well not cover CBD, I pay for it myself. Very happy with the product and the knowledgeable staff. The customer service when it comes to anything else has issues. Because my brother lives in a home where he had staff that care for him, I set up auto ship for every 2 months to be sure my brother would be able to continue his progress with CBD and I wouldn't have to worry about him running out. His staff was sent the correct 2 month supply on 8/25/21, but then it was sent again 9/2/21 and 9/8/21. To almost $300 all on one month. I can't afford that extra expense. I called when I realized this was happening, before the 3rd order was sent. I was told it would be cancelled. It wasn't. Today I called again to see if they would rectify the situation. I explained how the CBD isn't mailed to me but my brothers staffing agency. That was I big reason I did not know this was happening since I want getting the product at my home. They asked if could give me a call back. I had hopes that they would step up and do the right thing, unfortunately that did not happen. I was asked what I wanted "the CBD doesn't expire until 2023" really???? I explained why that wasn't a good idea. No offer to refund at least 1 of the 3??? I will be disputing the transactions now. I tried to do the right...

I've known Tim O'Brien for some time and I've known him as an individual dedicated to his chosen field of helping others to live lives of physical and spiritual well being with good health, nutrition and healing as a priority. To that end, he has put together a staff at his locations that are knowledgeable, friendly and sincere in understanding the specific needs of individuals and a have a high priority placed on providing them with solutions and outcomes based on those needs. In my specific case, I have cancer and health needs based on radiation treatment and Tim and his staff have helped me find a number of products that have significantly enhanced the quality and longevity of my life. To those with a chronic illness or those advanced in age as I am, I recommend you stop in and see Tim, let him know your conditions and concerns and see if he can offer some remedy based on years of knowledgeable interaction with others who may have similar issues as yourself! Tim has a deep understanding of his products and where they can be used effectively and in what the proper doses would be. I share in Tim's passion in wishing you all good health in this beautiful Season and in the...