Mattress Warehouse of Arden — Local services in Fletcher

EDIT: 9/3/23 We had a problem with our Tempur Pedic mattress. Sabrina, at the Arden, Mattress Warehouse, was able to use our 100 day comfort swap to get us a new mattress. We appreciate all the hard work she has done for us during this process. Because they have stood by their comfort promise we will be returning for all our mattress needs and we recommend them to all our family and friends. EDIT: On August 21 we returned looking for a mattress for our son. Missy Burrell- Hartzell was our sales lady and she was so kind and very professional. She knew all the details about each mattress which was very impressive and addressed all of our concerns. We finally decided on a Beauty Rest. We recommend Missy and Mattress Warehouse for all your mattress needs.

We had such a pleasant experience with Ron McNeil on 6/5/23. We were in desperate need of a new mattress and Ron helped us decide on which one would work best for us. We finally decided on a Tempur-Pedic, which we can't wait to get! Before deciding we looked at several different beds and brands. We had a lot of questions and Ron was very knowledgeable of all the brands. He wasn't pushy or rushed. We needed financing which he also helped us with. We can't say enough good things about our experience with Ron and Mattress Warehouse. I highly...

I want to share that we had the most amazing experience while working with Justin and Sean at the Arden location. We have furnished 3 homes in the last five years and the experience with Mattress Warehouse of Arden by far exceeded every expectation. We usually use the your competitor down the street but they just didn't really try to meet our needs. Only their own. We shopped at your location after directly leaving their store and I'm so glad we stopped. Justin was so helpful and went over and beyond to take care of us on a Sunday no less. All of our order arrived 2 days later, on time, no damage and was actually correct! No mis picks. The drivers route was constantly shared with us and was actually early! All this right before a holiday! I just wanted to say "THANK YOU" for setting the bar to what customer service should be. From beginning to end. Sorry to be so excited but nothing for us ever goes as promised until now. I highly recommend this location for your mattress needs. Have...

Sean gave us great customer service and lots of education. However, the day of delivery, the y. did not deliver as promised. Two days later delivery was to be between 8am 11am. Got a call from woman stating that the driver was not allowed to enter our community due to not having a driver's license. Then corporate called requesting me to meet driver at guard gate. Guard stated that driver could not show proof of valid ID. I waited for 30 minutes no show. Called store spoke with Justin, now he was telling me that he did not know when it would be delivered. WTH? Said he had to get with district manager. Very , very unprofessional company. I told them to refund my money. Justin stated it would take 14 days to refund money. What a poor way to conduct business. SHOP ELSE...