Bestway Rent To Own — Local services in Florence

Use to be a loyal customer, but around tax season we had bought TVs and let them know we would no longer need the one we were renting from them. We set up a time for the TV to be picked up. Well, the day came for it to be picked up, and that night around 6 the store manager is the who came to pick up the TV, said he had been short on drivers. A couple of months pass and my husband realized we had still been paying on the TV with another item we were purchasing from them, and when he brought it up they tried to say they don’t remember picking up the TV, when they in fact did. We have always returned anything we no longer wanted, and fully paid off several things, we have never given them any problem, but this is just ridiculous. They picked up the TV end up February/ beginning March, and they were still trying to say we owed on it when they got it months ago! Now, they’re saying they won’t charge us for it. I don’t recommend! AT ALL! Who forgets picking up a TV from a customer when it’s literally your job?? Especially as the...

Never got a bad product from Bestway. Always helpful and look for the best merchandise for the best price for me. Got a manager special washer and dryer set. I thought I would get the floor model that was expected with a little wear and tear on it, that would have been fine, instead we received brand new merchandise! This is the seventh item I have purchased from them and I will keep coming back. They always provide quality customer service and treat my family and I with respect. Great shopping experience as long as you keep your end and pay your bills on time. Anybody will come looking for you if you owe them money so honor your commitments. Johnathan Perkins is a great salesman and will work to help you with whatever is in you budget. Blake is a wonderful store manager and I look forward to calling them with my payment when it comes due. I highly recommend Bestway to family and friends or anyone that wants to buy something without a...

Jonathan is rude and disrespectful. He lacks customer service skills. I’ve had issues with his unprofessionalism multiple time and have spoken with management about it. Luckily this time, I asked others around me if it would be okay if I were to put my phone on speaker while I was filling out quick paperwork. He can deny his behavior all he wants but others witnessed it this time. He contradicts what he says and when asked for clarification he starts having an argumentative conversation. I will not go in detail on here but will when I call corporate. I will never get anything from this location ever again as long as he continues to work there with his disrespectful attitude. The place could go farther if they get rid of...