CPR Florence, KY — Local services in Florence

ADDENDUM: Below is my negative review which is self explanatory. Why did I update my review and change it from 1 to 5 stars? Well, within 2 hours of posting the below review, I was contacted by Chris the regional manager. He apologized for the rude handling of the admittedly minor fingerprint issue. He stated he would make things right and he kept his word. Not only did he personally clean the glass the next day I was available to drop by, but he also offered financial compensation for the frustration and extra time I spent. It is clear that my issues were with an isolated employee and not the company itself. I was impressed by the speed of the company's leadership in responding to my situation and their desire to make things right. Having been through this experience, I can say that I recommend them for repair of your i-pad or i-phone as they truly do stand behind their warranty, and they do not tolerate poor customer service by it's employees. I only wish more companies had such strong business principles. 5 stars all the way and thanks so much to Chris for caring enough to make things right!!!

See Addendum above before reading below:

First off, I've never written a review (good or bad) for any product or service before. Life's too short and busy for these things but the guy at this place ticked me off (over what is admittedly a minor issue). Our kids busted our i-pad mini screen. Found i-repair in Florence and for $130 we had a new screen. Mini worked great and I was very happy. Then I went to apply a screen protector and was cleaning the screen really well and noticed a fingerprint on the inside of the glass that I could not remove. I called the Florence store where it was repaired and they said no big deal come on in and we will remove the screen and clean it. I was fine with that. Accidents/errors happen. No big deal. I drive out of my way on a busy work day to drop it off. The guy looks at it for about 5 seconds and says he doesn't see it. I show him where it's at. Again, "I don't see it". I then ask him if he thinks I drove 30 minutes for an imaginary fingerprint because he was getting a condescending attitude like I was making it up. At that point he tells me that the risk of cleaning the screen was very high with the i-pad mini and if it's not easily seen it's better to leave it. All of that may be true. I don't know. I'm not a computer person, but isn't that why I took it to them in the first place? They should be able to remove the screen and clean it without breaking the i-pad in some way right? Was this request too much for a place that does this screen removal and replacement all day long? All I know is the arrogant ass attitude that he portrayed certainly didn't align with their warranty "All of our repairs come with a 1 year defect warranty. If our installed part is not functioning properly, stop by a store so we can make it right. Please note that the warranty does not cover accidental or water damage." I wasn't upset about the fingerprint. Just wanted things made right. I called before going to the store and they said come on in. I come on in to drop it off and I get the third degree from some computer guy about something they did. I get that the fingerprint issue is not huge, but it seems like a simple request that turned into a guy getting all defensive and acting like a jerk to a paid customer. Poor follow through on a stated warranty issue. Will find another vendor in the future when my kids break the current screen...

DO NOT TAKE YOUR PHONE HERE. READ THIS!!!!!I wish I could give them 0 stars. I had my screen replaced multiple times. First time it was my fault. The second time my phone broke was because they bent the frame to my phone and didn't fix it or inform me, so the screen went purple. They fixed it, but third time the screen broke was because they did not correctly secure my screen back in place and within a week it had white lines through the screen. They repaired it again, but THIS time, I got it back and my Touch ID would no longer work and no longer gave me the option to set up my fingerprint on my iPhone 5s. Also, when making phone calls, my screen would stay lit and while I'd be talking my face would be hitting all the buttons. And my screen also would bounce. I put it in my case and next thing I know it cracked where it was loose. I took it to them after calling and speaking to them to assure it was going to be covered under warranty. I ONLY WENT BACK MULTIPLE TIMES DUE TO THE WARRANTY. I live over an hour away. I went back and gave the man my phone who barely spoke a word to me, he repaired it, THEN TELLS ME ITS $100. Seriously?! He told me it had a warranty, I drove all the way there, and handed him my phone personally but he waited till AFTER the repair to tell me to pay. UNPROFESSIONAL. Then when I informed him I had no money, he quickly went to the back and emerged a few moments later with the phone again, on which he had reinstalled the broken screen. I took my phone to a certified Apple Store for a professional repair, and THIS IS THE BEST PART.... THEY WONT TOUCH IT FOR LESS THAN $150 BECAUSE IREPAIRS EMPLOYEES BROKE THE CABLE TO MY TOUCH ID/HOME BUTTON AND INSTEAD OF OWNING UP TO THEIR MISTAKES, THEY USED SCOTCH TAKE TO TAPE THE HOME BUTTON IN PLACE AND ALSO SCRAPED THE METAL PRONGS ON MY MOTHERBOARD AND THAT IS WHY MY SENSORS NO LONGER WORK PROPERLY. I WORK HARD FOR MY MONEY AND THESE PEOPLE JUST TOOK COMPLETE ADVANTAGE OF ME JUST BECAUSE THEY COULDNT OWN UP TO THEIR MISTAKES. WILL NEVER RETURN.I HAVE A STATEMENT FROM THE APPLE STORE AND I WILL BE SEEKING REIMBURSEMENT...

I dropped my purple galaxy note 9 off the 1st of Nov with knowing that they couldn't order the OEM back glass till Nov 21st and to fix the camera. On the 28th of Nov I called and they said they were unable to order the back glass they had changed the back order date to dec 4th. On dec 4th the back order date changed to dec 11. On dec 11 it had changed again to the Dec 16th. On Dec 16th the date had changed again so I was done waiting, the color was just to hard to get so I decided to get the generic back glass for it and they were gonna refund the difference to me. They called a few days later and said my phone was repaired but they wanted to talk to me. So when I called, Mike said I got the camera and the back glass installed but I dont like it. It looks horrible so we want to put the OEM back glass on at no extra charge to you, we were able to order the OEM back glass finally, if you can wait another week? So I waited and they got it fixed on the 27th. Went to pick it up and it looks great, works great! They showed me the generic back that would have been put on it and it was a different color, didn't match and just looked horrible! I'm glad they stepped up and made it right after having to wait so long. I know they can't control how long it takes to order parts so that's why I was trying to wait so long. The only thing I would ask that they do is maybe try to expand their suppliers for parts. They done me right, done an excellent job fixing my phone and their prices are very reasonable! I would take my phone...