Grogan Jewelers By Lon — Local services in Florence

EDITED 12/03/21 Shortly after posting my google review, I received a call from Grogans Jewelers apologizing for the experience I received during my first visit. Ms. Vernette was professional, kind, and understanding of the situation and offered an open discussion on how to rectify the situation. This was very appreciated as I felt like a valued customer. I suggested a partial refund of the piece of jewelry I ordered that did not work for me. She spoke with management and arranged a partial refund. I appreciate the efforts that Vernette went through to satisfy my needs after my original experience. I am giving Grogan Jewelers a 2 star rating due to their lack of professionalism. My initial request was resizing a ring my husband bought for me from Grogan's. Vernette was the sales representative that I worked with throughout this process. She was nice and tried to accommodate my requests. During that same visit I asked about a specialty piece (earring) that would be worn in my cartilage. She assured me when ordering, I did not have to purchase when the shipment arrived if I was unhappy with the items. This was a miscommunication that she did not take ownership for. When the shipment arrived and I stated this was not going to work for my needs, she stated I must pay in full and there are no returns or exchanges. This was NOT communicated to me upon placing my order, otherwise I would have not proceeded with the special order. Additionally, when my ring was ready to pickup, I noticed a stone missing. This was Vernett and the jewelers oversight and should not have been presented to the customer without a proper check to ensure the ring was in the condition it was received in. Not only was a stone missing upon pickup, the communication throughout this process was minimal. Overall, my entire experience seemed unorganized and was displeased with the service I received. Further, there are other jewelers in the surrounding area that I have had much better experiences with. I would recommend exploring your options before doing business with Grogan...

My husband and I went to pick out our wedding bands at Grogan Jewelers. I also was looking to get my grandmother's ring, which I was given as my engagement ring, resized and cleaned up. I was also told it needed to be fixed, as some of the prongs holding the diamond in were coming loose.

I was told it could take anywhere from 1-4 weeks for the bands, and the ring, well, the jeweler will be back on Tuesday to give you a quote on a cost. To his credit, the jeweler was wonderful. I got my quote and was told it would probably be ready by Monday.

Monday rolls around and it's not ready but that's okay. I understand delays happen, and it's not like I need the ring right this minute. I say thanks and on goes my day.. The next day I get a similar phonecall, but it's still fine, I get it.

The third day past due, my husband gets a call that the rings are ready and they're ready for pick up. He asks if it's all three. "Three? Um, there's only two." No, there are two bands and an engagement ring. "No, I only see two bands here. I don't see any engagement rings here. Let me look for the order I'll call you back."

So he looks. And he can't find it. Calls back. Some stern words are had regarding the fact that yes, we dropped of a ring for repairs and it should be there.

Keep in mind, this is my grandmother's ring. She is deceased. I have no words for how upset I was during this whole exchange.

Eventually they call back. They found it. The order should be complete "tomorrow"

No phone call that next day.

The following day I called back and was told yes, two rings are here for you.

I swear, I think I blacked out for a second.

Grogan, get your act together before you give someone a heart attack.

To the jeweler's credit, the ring fits great and looks amazing. The rest of you all can go get some training in how to deliver customer service without taking years off...

To celebrate our 50th wedding anniversary my husband and I went to Grogan’s to look for new rings to commemorate the day. Tammie Smith helped us as soon as we walked in the door! Tammie showed us many options and spent quite a bit of time with us. We really enjoyed talking with her and felt like old friends when we left. She is so great to work with. She showed us wonderful, old fashioned great customer service. She even got the jeweler to straighten my husband’s class ring. We did not purchase that day but waited a few days and returned to talk to her again. Why did we go back? Because of the way she treated us the first time. On our return visit we worked with Tammie and the jeweler to refresh our original wedding rings, repair two bracelets, repair a jeweled ring guard, size a ring, and to replace the prongs on a diamond ring. I just picked up the two bracelets and two rings and they are beautiful! I am so glad we went to Grogan’s and got to work with Tammie! We will definitely make this our jewelry store of choice. Thank...