Escapade — Local services in Folly Beach

We booked a room an hour in advance, got confirmation and everything. Showed up on time, big open signs all over the front of the building, but the door was locked. They require a text when you arrive so we figured they'd unlock it for us, maybe a security measure. After 5 minutes we called, and they seemed confused, saying they didn't realize they had a booking. They told us they'd be there in 15 minutes and offered us a 10% discount after we brought up the fact that we had plans around the corner 10 minutes after our booking would've ended. After 20 more minutes of waiting, we decided that if they can't even show up, the room can't be that great (we could've been wrong, but we'll never know). We weren't going to call, but decided to do the right thing and call to officially cancel. The employee answered the phone with "hello" and then proceeded to make a big deal about how the employee had just gotten there and had "come all the way just for us". I said "Yeah, more than a third of the way through our booking" and he said okay I'll cancel and hung up. We are big escape room fans and have done many in the area, but this was our first time trying to do a room here. I'd highly reccomend going elsewhere, plus parking at folly isn't free.

Edit 1 in response to owner's comment: If you're open and advertising that you're open, somebody should be there. There isn't really any excuse for not staffing an open buisness, nor is there an excuse for answering a buisness phone with "Hello". I appreciate the offer but that's just poor customer service and a lack of caring, open and shut. It's also worth noting that as we walked away, we saw the employee, and she was taking her time walking to the door, no sense of urgency or remorse for the mistake. A "system glitch" doesn't excuse a lack of...

Escapade was an amazing experience because of the quality of the puzzles, the amazing staff, the cleanliness of the room, and the overall experience. The puzzles were challenging but not impossible, and they matched the vibe of the room. The puzzles were also well-designed, with clear instructions and a good hint system. The room was clean and well-maintained along with being greatly designed. The overall experience was extremely fun and enjoyable. I had an amazing time at Escapade and would definitely give it a 5-star review! The staff was so friendly and welcoming and the facilities were top-notch. I loved the variety of puzzles on offer and there was something for everyone. I would highly recommend Escapade to anyone looking for a fun and...

We stopped in to check out the pirate escape room while in town for spring break. There are five in our family and we love trying out escape rooms whenever we travel. This spot is now one of our favorites.

Pirates of Coffin Island was such a neat immersive experience with details that made you feel like you were actually aboard a ship. It took quite a bit of teamwork to solve, but every step of the way the clues fit the storyline and made for a great time. I highly recommend to anyone visiting and looking for a fun activity to get any hard to impress family members out the door. Our teens loved it and we plan to come back and try the...