Michaels — Local services in Folsom

We arrived at 7:15pm to drop off two prints for framing. While the clerk was finishing up with a customer. The clerk asked if we were picking up. When we said we were dropping off, she told us “I’m finishing up with these people, I’m by myself tonight, and I have to clean up.” I’ve had several prints framed before and I knew exactly what I wanted (the color of matting and a 1” plain black frame.) I am guessing our order would’ve taken 15-20 minutes max. We asked her what time they closed, and she said 9pm. When we pointed out that it was still 1 hour + 45 minutes till closing time, we were again told that she had to clean up and was by herself. We walked away.

On our way out, we spoke with a “manager” who simply nodded after we explained what had just happened. The only thing she said was that the Framing Dept. usually closes at 8pm. Really? We didn’t see that posted anywhere. I’ve been a customer at Michael’s stores all over California for decades. But I’m sorry … they have lost me as a customer. And their attitudes last night made it abundantly clear that they could not care less. In the future, I’ll drive over to Roseville...

Love me some Michael's! Since it IS a craft store they cycle holiday/seasons months in advance

You can get really good deals on post season items, but the pickings are slim. Download their app for 40% off coupons. Limit one item per day per visit. Other coupons available on the app too. You can't normally use a 40% off coupon on already marked down merchandise.

They hardly ever have more than one register open at as time, and it seems like every person in the line has an issue or another, so be prepared to wait a substantial amount of time. Might want to bring a snack, or lunch while you're waitin, LOL.Heaven forbid you have hangry kids with you when you w as not to check out. Everytime I ask them to open another register, they get really defensive, but I guess it's the store culture to make people wait, rather than offering good customer service and speedy checkouts, so I'm deducting one star for that

Found this darling MINI train case, when I was looking for foamboard. Half off, as it was a...

I honestly just think it's the quality of people in the work force now days . I just don't understand why some choose to purposely go into customer service knowing they do not know how to respect people even on the most basic level. Like when a customer walks in and asks if you have something what is the actual point of treating them like "why is this person asking me a question or even talking to me at all like I work here " um BECAUSE YOU DO... I thought this store used to be a lot more organized and put together.. now it's a mess. Maybe that's why their employees are so grumpy because they work in chaos all day instead of taking the extra couple minutes (that they apparently don't have sitting at a table by the door doing nothing) to make your store actually make sense and not make you feel like you're somewhere where an...