The Home Depot — Local services in Folsom

Under Normal Circumstances, Home Depot on E. Bidwell is usually my go-to place as they have most of the items I need with spectacular help from their employees, I've been coming here for years, as I'm a Folsom local for more than 20 years, However today, Sunday the 3rd, was unfortunatly a different experience, I know most people who read reviews want us to keep it short and to the point so that's what ill do for the miserable experience I had today.....

At around 2:00PM, I walked in with 3 things on my mind, light bulbs, and interest in re-doing my fence, after collecting the bulbs I needed I headed over to the paint section where I encountered "Paul", a supposed ASSISTANT MANAGER for the store.

Even before I said a word to this individual, he looked like he was already in a bad mood, which is understandable, everyone has their days including myself, but he took it to the next level today, I asked him and another employee standing next to him if they knew where I could find some Paint for a project I wanted to take on with my home fence, he and the employee who was (just an accessory at this point which I won't really mind about) handed me this brochure and told me I could basically go and help myself find what I needed. * For Context* .....Ive never handled paint or bought any type of paint before in my life so im pretty new to all of it, hence why I asked if they could possibly show me where and what I could purchase.

I then responded, "Is this the best that you could help me with today?" Paul, a so-called "Assistant Manager" completely EXPLODES, and when I say explode, I mean he basically loses it and accuses me of being "Disrespectful" when all I did was basically ask if he could help me further since im new with this stuff. He then goes on to cause a scene in front of all the customers by getting in my face (and I mean HAND DISTANCE from me) and telling me that "I Need to Leave as his quote....SEEN ME before". Now for more context im Hispanic appearing, so in my mind, as I was completely dumbfounded at what was transpiring in front of me, I immediately think that he got the wrong person as I'm a Regular Shopper at this specific location and have a pretty good rapport with most employees there including one of my good friends Jerry (Amazing guy by the way!)

Paul then takes my shopping cart, which I spent about 20 minutes filling up with certain light bulbs and other misc items, and yanks it out of my grip as he continues to yell that "I need to leave the store now" and has my cart relocated ( and probably re-shelved). Paul continued to be passively aggressive with his stance intruding my bubble, and when I told him to not touch me, he showed his arms at his waist and said" im not touching you" when his whole body is literally in my close view basically cloth on cloth.....! At this point the actual Manager, Matt was called, which I appreciate, he took me outside and we had a cordial conversation, explaining what happened, he told me he wasnt present at the time of the altercation so he cant comment but eventually, let me return to my shopping whilst simultaneously helping me with my initial paint issue, and towards the end of my encounter with met I told him that I appreciate his help and I feel like this is how any employee should be, ESPECIALLY a "Asst Manager". It was obvious something was wrong with Paul in his life aside from work, but employees SHOULD NEVER bring their anger to work, and NEVER bring it to a Regular Customers face, which he did today in full.....

This place is one of my favorite places to be, so i will speak to Sabrina, a higher up, to see how this can be resolved

When I got home, my Adrenaline wore off and I noticed I had actually been cut from the cart as he yanked it away from me, although he never laid hands on me, the cart indirectly jabbed my arm in the process, although this minor cut is nothing for me, compared to the way I was treated and honestly even...stereotyped, all of this together is just UNACCEPTABLE, especially from an assistant manager...

I am writing to share a deeply upsetting experience my family and I had at the Folsom location on Saturday, 8/30/25. My husband and I went to purchase an auger and asked for assistance verifying whether his Home Depot credit card was active. What should have been a simple request turned into an unnecessarily humiliating and stressful situation for our family.

The first associate we approached, an older woman with long gray hair, was unsure how to help and called another employee named Greg. Greg not only refused to look up the card, telling us to "call the number on the back of the card when we got home," but also mocked us when we stated we would not be giving any further business to that store. He smirked and said, "See ya!"

My husband even offered to provide his Social Security Number or any other personal information necessary to verify whether he had a card, but they refused to accept it or make any attempt to assist. This refusal, combined with the mocking and dismissive behavior, was completely unprofessional and shocking.

Another associate, Angel, kindly tried to assist by bringing over a manager, Phil, who made an effort to help. However, during this time the first associate continued to openly mock my husband, even while our children were present. When my husband expressed that the behavior felt racist, Phil threatened to call the police, saying, "If you keep making those statements, I'm going to call the police." Watching my husband be ridiculed and threatened in front of our children was humiliating and completely unnecessary. Understandably, my husband became frustrated and chose to leave the store rather than continue in such a hostile environment.

It is also troubling that all employees we interacted with at the Folsom store were white, and the treatment we received felt markedly different from other Home Depot locations. While we cannot know the employees' intentions, the stark contrast in treatment raises serious concerns about potential racial bias and discrimination.

Immediately afterward, we visited the Rancho Cordova Home Depot location, where staff quickly and politely looked up the card, confirmed it was inactive, and even offered to help us apply for a new one. Their professionalism, friendliness, and efficiency stood in stark contrast to our experience in Folsom, highlighting the severity of the shortcomings at the Folsom store.

This situation was not only upsetting but also deeply embarrassing for our family. It reflects a critical need for additional training on professionalism, respect, and sensitivity to potential bias in customer interactions. We have been loyal Home Depot customers for years, and it is extremely disappointing to have our trust and patronage met with ridicule, dismissiveness, and behavior that could be interpreted as discriminatory.

We left this experience feeling humiliated, disrespected, and unwelcome. While the Rancho Cordova location restored some of our faith in the company, the Folsom store's behavior was unacceptable and damaging. To make matters worse, I was told that the store manager, Stephanie, would call me on 9/1/25, but as of today, 9/2/25, she has not followed up. Her lack of response only reinforces the culture of indifference and disrespect we experienced. I hope corporate leadership takes this matter seriously, as no family should ever feel mocked, dismissed, or threatened in a place they've chosen to shop. Until then, we will be taking our...

This is a mixed review but I am giving 5 Stars for the Sole Purpose of giving accolades to one employee, Alan, who went ABOVE and BEYOND to solve a series of mishaps at this very disorganized store! I ordered a workbench online and the website said it would be delivered the "next day". That turned out to be impossible because HD doesn't even deliver on Sunday -- but I of course altered my schedule in belief that the system was accurate. After much wasted time and LOTS of UNANSWERED calls to HD, and at least 1000 rings later, I finally spoke with Alan. He was so nice and apologetic. He validated my online experience and tried to make it right. Although it took literally 6 days and a few failed attempts by the back office crew, the assembly team, and the delivery team, I finally received my order! Whew! Alan listened to my complaints that it was crazy that HD thought it was appropriate to take $145 for this failed and late delivery. He negotiated with management and got me a refund for the delivery. I got my workbench. It only had a few scratches, which was a little annoying BUT because Alan got it done when it seemed all HOPE was lost, I want HD to know that that guys deserves a promotion and a raise. He's the ONLY reason I would shop there again. ...