Zales Outlet — Local services in Folsom

Poor customer service. Been a customer for 9years or more. My husband always buys a warranty with jewelry purchase. I brought my diamond earrings in because I lost a backing. They are screw backs. This happened three years ago as well, I had no problems with previous repair. ive had these treasured gems for 9 years. They tried to place backings that did not fit. As I preceeded to place in ear, they would not work, too tight, obviously trying for a cheap quick fix, Backings replaced were 14 k. The earrings are 18k. After putting my foot down she reluctantly said they would send them out to replace posts and re thread, which is the only way to properly repair. Two and a half weeks later, no phone call. I called, asked where earrings were. They say they just came in the day before. BS. I looked at the work order. Were ready on 30th of March, I called them on April 3rd. Got the earrings. They were not polished, screw posts looked dirty, not white gold in color. Small backings, 14k attached. Not the 18k larger backings I originally had. Also treated me like I was trying to get earrings that werent mine. “Bring ID with you.” Asked me when I picked them up, “are these yours?” I had ID and all paperwork including original bond. Plus I dropped them off. Lol no idiot Im just trying to steal them. If you want to be treated badly, go to this low class jewelry store. If you want good service, go see Nick at Rogers...

Buy your jewelry anywhere else - the companies lies to you to add coverages to your pieces and then changes it to fit their narrative. I purchased a trade in plan and upon actually trying to use it they let me know it had two be double the cost of the original. It was sold to me as “more than your diamond cost” never once being honest and explaining the fine print of double the cost. That aside, they wouldn’t let me trade it in for a lab created diamond that I’m opting for, for ethical reasons. Their customer service is awful as we were supposed to get a call and text the following day to confirm details and absolutely nothing was done. Please keep in mind every time we’ve come in, it’s been a ghost town - they clearly have the time to provide decent customer service but yet it wasn’t provided. I will be taking a loss on my ring and going elsewhere to trade it in by choice. I will never give them another cent. Their stock is out of trend anyway, save yourself a headache and look anywhere...

My initial visit was pleasant and I was able to quickly order what I wanted. However, I live out of town, and they told me as soon as my item arrived they would call me to see if I wanted to head back over the hill to pick it up, or have it shipped to a Zales in my town. I asked them to go ahead and ship it. They told me they would have it in the mail that day and it would take about two weeks to get to me (from Folsom to Reno, wow 2 weeks?) Anyway, two weeks later I call the Reno Zales, they don't have anything delivered yet, so they call the Folsom Zales. Folsom hadn't even shipped it out yet! I feel like they got my money and my sale, and then they just blew me off and weren't honest about when they were planning on shipping the ring out, and all the while I'm thinking it was shipped the day they SAID they shipped it, to get it in time for Christmas, but that wasn't the case. A little irritated at...