KAY Outlet — Local services in Folsom

I’ve had such a GREAT experience with this amazing Team here at the Folsom store… STORY TIME So originally my wedding ring was purchased from the Arden store before my husband passed away 2yrs ago 😢 but after dealing with the SUPER racist and rude team there to get my wedding ring routined cleaning I ABSOLUTELY refused to EVER return to that Arden Kay Location…My friend had me meet here at the Folsom location where she gets her wedding ring cleaned and I love how helpful the staff have been even after me and my husbands sets were lost from the stolen truck they continued to be so sweet an helpful along the way until our replacement set came…Fast forward to this very day July 7 7/7 🍀 I was approved for the upgraded ring my husband wanted to get me 🥹 to take home same day and the staff were just as supportive, Uplifting, and understanding and professional as they’ve been since I walked in the door…I ABSOLUTELY RECOMMEND this store if your in the Sacramento area and want to get your Significant or Loved one a FOREVER gift this is the spot ❤️‍🩹🙌🏾🙌🏾🙌🏾💍 Shot outs...

There is absolutely no reason for anyone to go in here. My wife and I went in to get her wedding ring sized and a battery put in my watch and also bought a $2000 ring enhancer. They spent four hours trying to tell us that her ring wasn't a real diamond. They said all of their diamond testers were broken (ya right) and they couldn't tell us with the microscope if it was real. They said they needed to send it to their jeweler in Mexico, who would size it, if it was real. They obviously steal diamonds here and replace them with fakes. Went to another jewelery store and he told us in two minutes of course it a real diamond. Had the battery replaced in my $350 watch and it's no longer waterproof anymore. They were so untrustworthy i paid the other jeweler $500 to size the ring enhancer even though Kay was going to size it for free. These guys are a joke. Update: the manager told me to call her because she was very concerned about my review. I called an hour later and they said the manager left awhile ago and wouldn't be back for a few days. Very...

Cindy is absolutely amazing. Patient, professional, friendly, knowledgeable and detailed. Cindy took time explain the process of upgrading. Showed various options. Very detailed on the products available. Kept me informed all time on getting items. Personally called keep me informed and scheduled time for me to come in to receive my items. Received my rings and I am smiling from ear to ear. I can't thank Cindy enough. She partners well with the manager Jana there who is by Cindy's side and just as involved with my transaction. With these ladies you are in great hands. Make your next jewelry purchase here. Kay's...