Roof Jewelers — Local services in Forest Acres

Rude as can be and crooks at that!!! I brought in a watch originally purchased from them (they really don't seem to care) for nothing more than a new battery. The lady who owns it put a new battery in, later that night it stops working. So I go back down there and explain that maybe it's a bad battery. Her husband puts in another one and the watch doesn't work. She asks me if I want a quote on "servicing the watch" and I said, "maybe you did something to it when I was in here that caused it to quit working, wouldn't that be logical?" I said that I didn't believe anything was wrong at all with the watch and I wouldn't return to them because they were dishonest and extremely rude to customers. I took it to another jeweler and within 30 seconds he had it working. The battery wasn't put in enough to make a good contact, that was the only issue!!!

Roof jewers wanted to service a watch that had nothing wrong with it and they knew it!! I would never EVER go here!! There is a reason their section is terrible, they're overpriced, and their parking area stays empty. But you want to talk about abrasive? Rudest service I've ever had in this entire city!!! DO NOT GIVE THESE JERKS BUSINESS!!! My mother had the same thing pulled on her with her watch too from this place. They wanted to charge a small fortune to fix a watch that they didn't need to fix!!! I warned you ,...

I called here to inquire about getting a ring sized. I explained that I was looking for a new local jeweler because the two others that I've used over the years have closed. So I said that I was looking to just have a ring sized right now but after I got that done I had some other pieces that needed repair. The one that answered the phone was brusque and abrupt and said sure I could bring it in but get ready to wait 3 to 4 weeks to get it back because they're busy. Okay well I understand busy but if you've taken on that much work did it takes 3 to 4 weeks to size one little ring then maybe you should take some time to get caught up before you take any more. Needless to say I didn't take my ring there and won't be giving them any business. So in the meantime I found another...

I would like to say the couple who runs this shop are amazing. My fiancé and I came to buy our future wedding bands and the whole process was very relaxing and great, all things considered. We were the only two customers in the store and masks were worn. At the time we came in, one of the employees was cleaning the countertops and noticed she was cleaning them again when we had left.

We had to place our rings on layaway, and with everything going on, they said if it took us a month or two extra to pay it off, they would understand.

When we did pay them off a few months later, their summer hours clashed with my work hours. Mrs. Roof offered to deliver it to me at my workplace! I am very pleased with their service and so happy to have chosen a more local place to give...