CPR Cell Phone Repair — Local services in Fort Collins

Mind boggled. My iPhone 6 is 8 years old. Mario helped me out with a bulging screen (battery). Mario fixed my phone within about an hour of me walking into the store. Now my phone feels just like new again. It’s hard to believe it when the phone tells me the battery has 100% battery health, but I’m loving it.

Update

About a week later I went in again. I was so pleased with our last interaction I brought in another phone that was in need of help. It was an LG that was struggling to charge consistently. My wife took it in and had a pretty weird experience. So I tried taking it in myself a few days later since I’m more familiar with nerdy tech lingo. I also had a weird experience.

I was told, like my wife was, to go out and buy a new charging cable. So I asked, “But I’ve tried a handful of cables and charging blocks around the house. You have tried it with the charging equipment you have in this store, and every time it presents the charging issues. How does that indicate that a new cable would fix the problem? That to me indicates that it’s not the cable.” The gentleman explained by simply saying something like, “Different cables work differently with different phones.”

While that is true, I’ve been using the original charging block that came with the phone, as well as other blocks and cables from Anker that are capable of 30w charging, but the phone struggled to maintain a charge while plugged in over night.

The more questions I asked the more they just repeated that explanation and that I should leave and buy a new cable, which is also strange, because I believe they sell cables, but did not offer to sell me one.

From there I went to uBreakiFix on College and Horsetooth for a second opinion. When they looked at our phone I was told their guess was it was a problem with the connector in the phone, or the board inside, but they wouldn’t know for sure with out opening it up. They also didn’t recommend that. LG had shut down their phone business about a half a year ago. They still accept orders for parts, but actually getting those parts was hit and miss. They were also upfront with me about the fact that, since LG was not a popular brand, they had less experience working on them, which may complicate the repair further. In their quest to help, they hunted down an employee who was an LG fan. That person was able to enlighten us on a practice that LG has implemented since shutting down the phone branch. Turns out our problem could be a software update designed to get us to upgrade to a different phone, therefore freeing up space on LG’s servers.

I’ll get to the point. LG phones are difficult to work on at best. I’m not sure what happened at CPR. The customer service this time was very strange and offered recommendations that didn’t seem to line up with the problem. UBreakiFix was very honest, upfront and helpful. They also never denied us service, even though they did make it pretty clear that the effort probably would have...

Well...this review was initially a 2 star review. I contacted CPR yesterday (July 5th) inquiring about fixing a swelling battery for a Galaxy S7. I received a quick quote from the guy and said they had them in stock. I brought it in and he told me it would be about 3 hours or so. That was perfectly fine with me. About 3 hours later I was told my phone was done, however I had to go to work so I was going to pick it up the following day (today, July 6th).

When I went in this morning I spoke with a different person, I believe his name was Shaun. Shaun brought out my phone and we plugged it in. The charging symbol began to flash slowly. It wasn't working. Shaun looked at it, tried adjusting the cord, still not working. With a disinterested look, he told me it wasn't working and they'd have to look into it some more. He said to give them about an hour to determine what was wrong. I said okay and left.

About an hour or so later, I called CPR and inquired about my phone. Shaun answered and sounded like he didn't know what I was talking about. I reminded him of the issues and he confirmed that it still wasn't working. I asked what the next steps were and he said he would contact the Loveland store to see if they would have one, if not he'd have to order another battery. I was waiting for information on how I was going to know what to expect, as Shaun wasn't giving it up freely. All I was looking for was a "let me call the Loveland store and find out, if I can get one up here I'll let you know how long it will take. I'll contact you when I find out, etc." I had to ASK how I was going to know if it was going to be a couple hours or a couple days.

Then, because my confidence was low with Shaun, I inquired if they even hadu contact information. The conversation with Shaun was like pulling teeth to try and get some customer service!

I haven't heard back from them today, not surprised based on our conversation. At this time, I have no idea how long it will take to get fixed. I feel like I will need to contact THEM to find out what the status is with my device. My review is dependent upon the results of my phone. They get a two star so far because the initial guy I talked to was great.

Well...ironically Caleb contacted me while writing the review and restored my confidence. Said my phone was done and apologized for my...

Nice folks, poor service.

When I called on Tuesday inquiring about replacing a cracked screen on a Nexus 5, I was told it would be a 90-minute turnaround. When I brought it in on Wednesday morning, I was told it would be ready end-of-day. When they called me Wednesday afternoon, they indicated the screen they had installed didn't work. They'd have to order a new one, and it would be ready Friday. When I called on Friday afternoon, they didn't know where the screen was. When they went and looked at my behest, they found it wouldn't be in until Monday.

It was at this point that I had to be the one to suggest getting a screen from the Loveland store which I knew had two in stock. To their credit, once this was suggested, they jumped right on it, had it brought up that night, and got to work on it first thing Saturday morning. They also offered me a free screen protector as an apology. That would have been an okay resolution, but ...

After collecting the phone Saturday, I found that in addition to misaligning the screen protector so badly that it actually hangs over the bezel, both the vibration motor and inductive charging components had not been properly reconnected and were not working. I took it in again on Monday, and they did fix the motor, but they had to guess as to whether the inductive charging worked as they did not have a charger available. Perhaps they should invest $15 in one for the shop to make sure everything works before returning devices to customers because indeed, it still did not. I brought it back in a third time, supplying my own charger, and when I got it back, the charging finally worked.

The only part of the experience that saves them from a one-star review [NEVER MIND, SEE UPDATE] is that all the staff members I came in contact with were very nice and understanding of my gradually-building frustration.

I went with CPR over other shops because despite being $30 more expensive, they had said they could do it not only same-day, but very quickly. Had I known that 90 minutes would grow to...

seven days six visits two new broken components sourcing parts myself sourcing equipment myself and a permanently-crooked screen protector

... I would have gone with a different shop.

UPDATE: After one day, the inductive charging stopped...